Data Management Office Manager

POSITION OVERVIEW

The Data Management Office Manager is a highly resourceful and effective team builder and communicator. The Data Management Office (DMO) Manager has expertise in using Management Information Systems for outreach and recruitment activities by identifying, analyzing, and interpreting trends or patterns in complex data. This person maintains appropriate databases and acquires data from primary and secondary data sources, and works closely with all career offices to prioritize informational needs and continuously monitors performance.

The DMO Manager works as a partner with his/her manager to oversee operations and to make sure that the office's activities align with program, department, or agency mission and core values The DMO Manager leads, coaches, mentors, and monitors staff to ensure they are properly trained in program, department, and agency policies and procedures and carry out assigned work. Success measures include positive leadership practices that create an environment in which staff deliver quality and performance objectives.

Expected Positive Outcomes

WFI: Understands the Management Information Systems (MIS) and monitoring of tracking and open services in systems including: Financial Aid Management System (FAMS), Financial Aid Communication System (FACS), Child Care Management System (CCMS), Document Management System (DMS), Docuware,

Team Performance and Productivity: setting clear objectives, managing workflows, and ensuring that the team meets its targets and deadlines effectively

Development and Training: This involves identifying training needs, providing mentorship, and helping team members grow their skills and career paths.

Quality of Work: This includes ensuring adherence to industry standards, company policies, and client expectations.

JOB FUNCTIONS

Benchmark Job

x

Remote Work Eligible

Essential Functions

Essential Function

Understand, direct, train, and monitor appropriate and timely verification of eligibility of customers served.

Develop and implement an improved communication process for a designated program, team, or division.

Develop and provide supervision and training of all programs tracking staff.

Determine when and how improvements should be made to determine efficiency.

Identifies and documents process improvement opportunities. Produces customer service and other performance reports.

Prepares accurate and timely (monthly, quarterly, and annual) financial reports for the agency, program, and/or external reporting, including financial billing, funds management reports, and reconciliation of expenditures to draw requests by fund using various financial databases and systems.

Ensures that unit staff understands and adheres to policies and procedures as well as contractual obligations including allowable use of each funding source.

Identifies and documents process improvement opportunities.

Additional Responsibilities

Additional Responsibilities

The Workforce Information System of Texas (TWIST). Oversee verification of continuing eligibility and employment for customers receiving applicable services in MIS systems. Develop and implement an improved communication process for the Tracking Unit and Career Offices.

Professionally represents the Agency to career office operators, the Gulf Coast Workforce Board, and Houston-Galveston Advisory Council H-GAC staff. Monitors financial aid expenditures, obligations, and commitments of each office and identifies trends in spending that may assist the Workforce Solutions system in effectively authorizing financial aid. Prepares accurate and timely (monthly, quarterly, and annual) financial reports for the agency, career offices, and the Gulf Coast Workforce Board staff, including financial billing, funds management reports, and reconciliation of expenditures to draw requests by fund using various financial databases and systems.

Required for All Jobs

Performs other duties as assigned
• Complies with all policies and standards

PREFERRED/ REQUIRED QUALIFICATIONS

Education

Education Level

Education Details

Required/ Preferred

Bachelor's

Degree

Preferred

Work Experience

Experience

Experience Details

Required/ Preferred

4-6 years

of related experience

Required

Knowledge, Skills and Abilities

KSAs

Proficiency

Leads to Learn

Proactive and strength-based approach to problem-solving

Attention to detail

Growth mindset for self-development

Passion for knowledge management as it applies to project execution and acceleration

Licenses and Certifications

Licenses/Certifications

Licenses/Certification Details

Time Frame

Required/ Preferred

PHYSICAL DEMANDS/WORKING CONDITIONS

Physical Demands Category:

Office and Administrative Support

Physical Demands

A thorough completion of this section is needed for compliance with legal standards such as the Americans with Disabilities Act. The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Physical Demand

N/A

Rarely

Occasionally

Frequently

Constantly

Weight

Standing

X

Walking

X

Sitting

X

Lifting

X

Carrying

X

Pushing

X

Pulling

X

Climbing

X

Balancing

X

Stooping

X

Kneeling

X

Crouching

X

Crawling

X

Reaching

X

Handling

X

Grasping

X

Feeling

X

Talking

X

Hearing

X

Repetitive Motions

X

Eye/Hand/Foot Coordination

X

Working Environment

While performing the duties of this job, the associate is required to work within the selected working environments.

Working Condition

N/A

Rarely

Occasionally

Frequently

Constantly

Extreme cold

X

Extreme heat

X

Humidity

X

Wet

X

Noise

X

Hazards

X

Temperature Change

X

Atmospheric Conditions

X

Vibration

X

BakerRipley is an equal opportunity employer/program. We do not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or any status protected by federal, state, or local laws. We are committed to complying with all federal, state, and local laws providing equal employment opportunities, and all other employment laws. Auxiliary aids and services are available upon request for persons with disabilities.

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