Default Operations Support Specialist
KeyBank is seeking a Default Operations Support Specialist to provide crucial back-office support to Default Management internal partners. The role involves handling essential administrative functions and supporting various lines of business, ensuring proper documentation and resolving issues as needed.
Responsibilities
- Provides internal support to Default Management Ops teams
- Enters data into multiple systems
- Reviews documentation and sends out time-sensitive correspondence
- Roles at this level are responsible for moderate operational and/or administrative work
- Completes work while receiving limited instructions for filing, recording, processing, servicing, recording, and/or organization of documentation associated with a product or process
- Reviews and ensures proper documentation or procedures are used for each task
- Identifies and resolves issues by following established guidelines. Refers more complex problems to senior team member
- Refers more complex problems to senior team member, while contributing to workflow or process change, to form a stronger understanding of the specific product or process
- Accountable for regular reporting and analysis requests
- Recommends and implements processes to solve routine issues
- Is fully proficient in duties while working under moderate to limited supervision
- Other duties as assigned
Skills
- High School Diploma or equivalent required
- Digital literacy in MS Office365 – including Intermediate - Advanced skills in Outlook, Excel, & Word required
- Minimum 1 year of experience in a high-volume processing, administrative, or operations role required
- Demonstrate excellent customer service, verbal/written communication, and interpersonal skills
- Comfortable navigating multiple computer systems and applications
- Excellent time management, prioritization, and organizational skills
- Ability to work under pressure and meet deadlines
- Proven ability to handle high transaction volumes accurately
- Analytical, research, and problem resolution skills
- Quick learner who is not afraid to ask questions
- Ability to work from home 3 days per week in a quiet, private office setting with little to no distractions
- College degree preferred
Company Overview