Desk Based Subsidence Engineer

Desk Based Subsidence Engineer
Department: Claims Management
Employment Type: Permanent - Full Time
Location: Home United Kingdom
Reporting To: Patrick Clark

Description

New Opportunity supportive management

Deliver expert subsidence services for domestic and commercial property insurance claims, ensuring exceptional customer experience and timely resolution. Take ownership of your portfolio, driving efficiency and quality to meet business objectives and exceed service level agreements (SLAs).

#INDUKI

What will your day look like:

Claims Management Excellence: Proactively manage a diverse portfolio of subsidence claims, ensuring accuracy, compliance, and timely settlement within delegated authority limits.

Customer-Centric Approach: Champion the principle of treating customers fairly, providing clear communication and support throughout the claims process.

Collaborative Liaison: Engage with clients, policyholders, local authorities, third parties, and internal teams to coordinate investigations and solutions.

Data Integrity: Maintain precise and up-to-date records in the company’s claims management system.

Supplier Coordination: Oversee third-party specialists—such as arboricultural consultants, site investigators, and drainage repair teams—ensuring quality and cost-effective outcomes.

Technical Oversight: Review and audit surveyor reports, and create accurate building repair schedules using our in-house schedule of rates.

Quality Assurance: Adhere to customer service standards and SLAs, delivering consistent, high-quality results.

Knowledge and Abilities:
Hold an appropriate professional building qualification such as MICE, MRICS, MCIOB, MIStrucE, MCABE or progressing towards this, Experience is considered. ✓ Detailed knowledge of structural defects affecting buildings ✓ Ability to diagnose the cause of damage without visiting, based on information collected by others ✓ Detailed knowledge of subsidence engineering / surveying ✓ Experience of the insurance industry and understanding of insurance liability ✓ Ability to influence, negotiate and obtain agreement where required ✓ Ability to assess and resolve problems and find solutions ✓ Excellent interpersonal skills ✓ Good time management skills and ability to prioritise in order to meet deadlines 

Benefits
Career & Purpose 

Davies Innovation Lab

Leadership training programme

Funding for professional qualifications

Thrive at Davies; learning opportunities

Environmental & Social

The Davies Foundation

Local charity funding

Pennies To Heaven

Employee Resource Groups

Employee volunteering programme

Financial Health

Pension, 5% employee and 5% employer contribution

My Choices at Davies provides; High Street discounts and Financial wellbeing hub

Life assurance: x4

Refer a Friend

Cycle to Work Scheme

Lease car salary sacrifice

Davies Incentive Plan

Enhanced maternity, paternity and adoption pay

Mental, Physical & Emotional Wellbeing 

Wellbeing centre; move, munch, money & mind focus

Discounts with 100's of UK retailers

EAP; 24/7 confidential helpline

25 days holiday, increases to 26 days after 5 years and 27 after 10 years

Flexible working

Dress for your day

Inclusive employment policies eg. Menopause, fostering friendly, fertility, sabbatical policy and baby loss and miscarriage

Flexible benefits include; holiday purchase plan and a opportunity to purchase heath cash plan and BUPA dental plan