Digital Authentication Associate

About the Team

At GOAT Group, our Authentication Operations team is essential in educating, training and supporting the Authenticators in physical and digital operations. With the partnership of the operations and retail leaders they focus on ensuring we are creating the best-in-class authenticators by providing them the tools and training they need to verify every product is accurate and authentic.

In this role you will:

Authenticate Listings

Review and authenticate sneaker listings before they are available for sale

Remove unsafe listings or listings that do not meet marketplace standards

Ensure listings are accurately described (size, condition, accessories, colorway, release information) and categorized correctly

Identify inconsistencies, manipulated photos, or inaccurate product details during the authentication process

Respond to community and marketing requests for additional item moderation

Review authentication defect reports to understand the nature of inauthentic items that passed through the authentication process and support continuous improvement efforts

Train and Develop Authentication Skills

Stay up to date on sneaker authentication methods, release trends, and evolving counterfeit techniques

Attend training or mentorship sessions with team leads to increase sneaker and authentication knowledge

Host training or mentorship sessions to contribute to team learning and development

Assist in building and improving authentication resources, guides, and hard checkpoints

Contribute to Company-Wide Initiatives and OKRs

Understand how authentication work affects defect rate and metrics for the sneaker authentication team overall

Recognize how authentication volume impacts SLA and operational metrics for the team overall

Support process improvement initiatives focused on consistency, quality, and efficiency

Other duties as assigned

Sneaker Knowledge
Knowledge and/or familiarity with various sneaker brands and categories including, but not limited to:

Nike

Jordan Brand

Adidas / Yeezy

New Balance

ASICS

Converse

Vans

Salomon

HOKA

Designer sneakers and collaborative releases

We are looking for:

Strong knowledge and interest in sneakers, sneaker culture, and footwear trends

Specific interest in sneaker authentication, release history, and counterfeit detection

Ability to learn/adapt quickly with proven independent problem-solving skills

Strong attention to detail and consistency in decision-making

Enthusiastic about Grailed and/or a power user of the Grailed platform

Professional: Impeccable judgment when trusted with sensitive, non-public data and information

Exhibit Grailed Values: Ownership, Empathetic Approach, Continuous Improvement, Solutions Focus, and Community Driven

Your Performance Will Be Measured On:

How accurately and efficiently you can authenticate sneaker listings

Consistency in identifying authentic and inauthentic items

Contribution to team knowledge sharing and process improvement initiatives

Requirements:

Work eligibility

Background knowledge about sneakers and footwear; you bring expertise to the team

Availability to work weekends and holidays (as scheduled)

Availability to work 20–30 hours per week

Availability to attend team meetings and collaborate frequently

The hiring range for this position is below, plus benefits (401K, paid time off, dental, medical, vision, disability, life insurance options). To determine starting pay within the hiring range, we carefully consider a variety of factors, including primary work location, role/level, a candidate’s skills, experience, market demands, and internal parity. You may reach out to a recruiter for additional information.

Hiring Range:
$20—$20 USD

GOAT Group represents the leading platforms for authentic sneakers, apparel and accessories. Operating four distinct brands–GOAT, Flight Club, Grailed and alias–GOAT Group has a global community of more than 60 million members across 170 countries.

Founded in 2013, Grailed is the leading community-driven marketplace for rare luxury, streetwear and vintage fashion. The marketplace was built for enthusiasts, by enthusiasts, and features products from brands including Supreme, Raf Simons, Gucci, Saint Laurent, Balenciaga, Prada and more. With a highly curated selection of resale pieces including inventory exclusive to the platform, Grailed makes fashion accessible.

The company is backed by strategic investor Foot Locker, Inc. as well as some of the leading names in venture capital including Park West Asset Management, T. Rowe Price Associates, Inc., Franklin Templeton, Adage Capital Management, Ulysses Management, D1 Capital Partners, Accel, Andreessen Horowitz, Index Ventures, Matrix Partners, Upfront Ventures, Webb Investment Network and Y Combinator.

GOAT Group will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, if applicable. By applying, you authorize GOAT Group to send you text messages regarding your job application, interview and/or onboarding process, and other job opportunities at GOAT Group. If you are a California resident, please review our California Privacy Rights Notice for Job Applicants. If you are an EU or UK resident, please review our EU / UK Candidate & Employee Privacy Notice.