Digital Workplace Adoption, Team Lead

About F12: F12 was built by uniting IT consulting firms across Canada with a shared vision: to reduce risk and complexity by crafting technology platforms that empower leaders to focus and thrive. We elevate IT conversations from ingredients to outcomes, delivering fully designed solutions with no bad options. If you’re looking for the fast lane into an IT career or want to supercharge your professional development, you’ve come to the right place.

At F12, you’ll collaborate with a diverse team and gain exposure to technology services across countless businesses—building a resume rich with experience and accomplishments. Our mission is to elevate our employees by building and retaining an elite team of IT professionals equipped to deliver unmatched service to Canadian business leaders. We value humble service, continuous improvement, and hard work—and we’re looking for like-minded individuals to join us.
 

The Position:  The Digital Workplace Adoption Team Lead plays a critical role in scaling and maturing our Digital Workplace Adoption (DWA) practice. Reporting directly to the Director, this role acts as a bridge between strategy and execution—supporting people leadership, ensuring delivery excellence, and helping keep our growing portfolio of adoption services on track. 

This role is ideal for a senior adoption and change leader who enjoys coaching others, orchestrating work, improving how things run, and contributing to presales and practice growth—without losing touch with real client work. You will help ensure the right work is happening, in the right way, by the right people—while contributing to the evolution of our M365 and AI adoption offerings. This role helps ensure our Digital Workplace Adoption practice scales without losing quality. You’ll enable: 

Stronger delivery consistency 

Happier clients and DWA Specialists 

A Director who can focus on strategy, growth, and innovation—knowing execution is in good hands

Responsibilities:  

People Leadership & Team Support 

Provide day-to-day leadership, coaching, and mentorship to DWA team members 

Support onboarding, skill development, and growth of DWA Specialists across adoption, training, and change disciplines 

Foster a collaborative and high-performing team culture 

Act as an escalation point for delivery challenges, capacity concerns, or performance risks 

Delivery Oversight & Execution Governance 

Help plan, coordinate, and track adoption engagements across multiple concurrent clients 

Ensure tasks, milestones, and deliverables remain on track and aligned to agreed outcomes 

Partner with project managers and DWA Specialists to proactively identify and mitigate delivery risks 

Support consistency and quality across adoption artifacts, training delivery, communications, and reporting 

Contribute to continuous improvement of delivery workflows, templates, standards, and playbooks 

Practice Support & Operational Excellence 

Support practice goals related to delivery quality, utilization, and scalability 

Assist in developing and refining repeatable services, standardized offerings, and managed adoption programs 

Help translate emerging Copilot, AI, and Modern Work capabilities into practical adoption approaches 

Contribute to internal documentation, knowledge sharing, and enablement within the practice 

Presales & Client Engagement 

Participate in pre-sales conversations to support adoption strategy, scope, and positioning 

Contribute to proposals, Statements of Work (SOWs), effort estimates, and solution narratives 

Act as a trusted advisor alongside sales and delivery teams, helping clients understand “what good adoption looks like” 

Support client presentations, workshops, or executive briefings as needed 

Client delivery will remain in-scope for this role 

Experience & Expertise 

7+ years of experience in digital adoption, change management, or Modern Work enablement 

Prosci™ certification or formal change management training 

Strong working knowledge of Microsoft 365, Copilot, and modern ways of working 

Experience delivering or overseeing adoption programs, training, and change initiatives 

Experience supporting pre-sales or practice development in a consulting environment

Familiarity with AI adoption, Copilot rollout programs, or managed services model 

Comfort balancing people leadership, delivery oversight, and client-facing responsibilities 

Leadership & Working Style 

A natural coach and collaborator who enjoys helping others succeed 

Highly organized with the ability to keep complex work moving forward 

Comfortable operating in ambiguity and helping bring structure where needed 

Pragmatic, outcome-focused, and calm under pressure 

Competencies:

People Leadership & Coaching 

Strategic Thinking Balanced with Delivery Oversight & Execution Management 

Adoption & Change Management Expertise 

Presales & Client Advisory Capability 

Operational & Practice Thinking 

Professional Judgement & Decision Making 

Influencing through Communication 

Industry Knowledge 

What You Can Expect from Us: We are proud of our forward-thinking, dynamic culture that champions diversity, inclusivity, and a respectful working environment. We also want to make sure that however you get IT done in all parts of your life, we’ve got your back. Our comprehensive total rewards program includes:

Work-Life & Growth: Three weeks vacation plus extra Flex Days, leadership development opportunities, growth coaching, and reimbursements for educational advancement and certifications.

Health & Financial Well-Being: Health Spending Account or RRSP matching, extended health care, dental and vision coverage, disability and life insurance, and an employee assistance program.

Additional Perks: Tuition reimbursement, paid time off, on-site parking, high-class office amenities, and company events.

Our Equal Opportunity Commitment:

F12.net practices as an equal opportunity employer in all services locations. We are committed to building and maintaining a workforce diverse in experience, skills, and knowledge. The company maintains a strict policy to ensure equal employment opportunities and do not discriminate based on any grounds and elements protected by law.

For those requiring assistance with disabilities, information relating to accommodation and accommodation measures addressed confidentially. Please notify us in advance if any accommodations required.

Please note that this position represents a true vacancy and we do not currently use artificial intelligence (AI) to at any stage of the hiring process to screen, assess or select candidates.