Director, Enterprise AI Enablement (Remote, Any Location, US)

About Foundever:

Foundever™ is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we are the team behind the best experiences for +750 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support the operational needs of our clients and deliver a seamless experience to customers in the moments that matter.  


Role purpose 

Own and drive enterprise-wide AI enablement across Foundever’s corporate functions 

Translate Foundever’s AI strategy into practical, scalable, and valuedriven use cases for HR, Finance, Legal. 

Accelerate AI adoption, productivity, and employee experience while ensuring security, compliance, and responsible AI practices 

Act as a central orchestrator for all Corporate functions, IT, Data, Security, and AI product teams 

Key responsibilities 

Enterprise AI enablement & strategy 

Define and execute the Enterprise AI Enablement roadmap for corporate functions (HR, Finance, Legal, Procurement, IT, Marketing, etc.) 

Identify, prioritize, and structure highimpact AI and automation opportunities 

Ensure alignment with Foundever’s business strategy, digital transformation agenda, and AI governance 

Establish clear value tracking (productivity, quality, cost, risk mitigation) 

Use case delivery & scaling 

Lead AI initiatives endtoend: ideation → testing → industrialization 

Partner with corporate leaders to redesign processes, not just automate tasks 

Drive the deployment of GenAI, automation, and AI copilots embedded into daily workflows 

Ensure use-cases are scalable, secure, reusable, and integrated with our enterprise platforms 

Adoption, change & enablement 

Drive AI adoption at scale through change management, communication, and training 

Build AI literacy across corporate teams and leadership 

Define best practices, playbooks, and standards for internal AI usage 

Promote a culture of experimentation and continuous improvement 

Governance & stakeholder management 

Serve as the primary owner for internal AI enablement across corporate functions 

Partner closely with IT, Data, Security, Legal, Compliance, and Privacy teams 

Contribute to AI governance frameworks (ethical AI, data usage, vendor selection, risk management) 

Provide executive-level reporting and recommendations 

 
Team & ecosystem leadership 

Build and lead a highimpact, crossfunctional team (AI product owners, transformation leads, automation experts) 

Manage relationships with technology partners, platforms, and vendors 

Leverage Foundever’s global scale to reuse and standardize AI solutions 

Success metrics 

Tangible productivity and efficiency gains across corporate functions 

Adoption and usage of AI tools and solutions 

Reduction in manual effort and process cycle times 

Stakeholder satisfaction and business impact 

Compliance with security, privacy, and governance standards 

Profile & experience 

10+ years in digital transformation, AI, automation, or enterprise technology 

Proven experience delivering enterprise-scale transformation 

Strong understanding of GenAI, AI platforms, automation, and copilots 

Experience working with corporate functions and senior stakeholders 

Ability to operate in a global, matrixed organization 

Pragmatic, execution-oriented, and outcomefocused mindset 

Why Foundever 

Play a key role in shaping Foundever’s internal AI journey 

Direct impact on employee experience and enterprise productivity 

Strong alignment with Foundever’s human + AI operating model 

Opportunity to scale AI from pilots to real, measurable enterprise value