Director of Academic Partnerships (Team Lead)

Director of Academic Partnerships (Team Lead)

Department:
Customer Success
Location:

About Us

At Science Interactive, we are revolutionizing science education by seamlessly integrating hands-on lab kits with cutting-edge digital curriculum. Our mission is to make high-quality science education accessible and engaging for all students. We partner with over 1000 colleges and universities worldwide. As part of Science Interactive Group's family of education brands, we're shaping the future of science education with innovative solutions and a passion for excellence.

Director of Academic Partnerships (Team Lead)

Location: Remote

Reports To: Vice President of Customer Success

Department: Customer Success

About the Role

We are seeking a dynamic and customer-focused leader to join our team as Director of Academic Partnerships (Team Lead). This role will serve as a senior individual contributor and team leader, responsible for guiding and influencing a group of Academic Partnerships team members while directly managing a portfolio of strategic accounts.

This individual will play a critical role in driving customer retention, growth, and satisfaction through hands-on account management, while also providing leadership support through meeting facilitation, mentorship, and best practice development. This is an exciting opportunity for someone who thrives as a strategic partner, mentor, and high-impact individual contributor.

Responsibilities

Team Leadership & Influence

Serve as a team lead and mentor to Academic Partnerships team members, providing guidance, coaching, and support in day-to-day activities

Coach, contribute to 1:1s, and help reinforce accountability to retention and growth goals

Partner closely with Sales, Support, and Product teams to align on customer strategy and execution

Help define and reinforce KPIs for retention, expansion, and customer health

Drive adoption of Customer Success tools (e.g., Planhat, CRM) to improve team efficiency and visibility

Act as a culture carrier, modeling adaptability, resilience, and a solutions-oriented mindset in a fast-paced environment

Individual Contribution

Manage a portfolio of high-value accounts as the primary point of contact and trusted advisor

Drive adoption, retention, and expansion by ensuring customers achieve desired outcomes

Conduct Executive Business Reviews (EBRs), lead renewal conversations, and identify expansion opportunities

Serve as an executive sponsor for key accounts, ensuring alignment with institutional goals

Model best-in-class account management practices for the broader team

Qualifications

5+ years of experience in Customer Success, Account Management, or related customer-facing roles

Demonstrated ability to influence, mentor, or lead

Proven success managing strategic accounts and driving retention and expansion

Strong relationship management skills, with experience engaging executive stakeholders

Excellent communication, presentation, and facilitation skills

Data-driven mindset with the ability to leverage insights for decision-making and process improvement

Experience with Customer Success platforms and CRM tools

Ability to thrive in a fast-paced, dynamic environment balancing leadership influence and individual contribution

Strong technical aptitude and experience implementing AI into the daily

Why Join Us?

Innovative Environment: Be part of a company at the forefront of transforming science education

Career Growth: Opportunities to expand leadership influence and grow within a scaling organization

Impact: Play a key role in helping institutions enhance their science programs and student outcomes

Competitive Compensation: Attractive base salary with bonus potential

Supportive Culture: Collaborate with a passionate, mission-driven team

Benefits: Comprehensive package including health, dental, vision, 401(k), and more

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