Director of Account Management

Overview

This is a high-impact leadership role at the center of Origami’s growth strategy. 

As Director of Account Management, you will lead a team of top-performing Account Managers responsible for deepening customer relationships, driving retention, and accelerating expansion across our platform. 

You will operate as a strategic partner to executive leadership, shaping how we engage our customers, unlock value, and scale long-term growth. 

This role is equal parts leader, operator, and strategist - owning a meaningful book of business, building a world-class team, and elevating how we deliver outcomes for our customers. 

Why This Role 

Own a critical growth lever for the business - retention and expansion 

Lead a high-impact team with strong visibility 

Shape the future of customer strategy and go-to-market approach 

Partner directly with executive leadership on key initiatives 

Responsibilities

What You'll Do

Lead and scale a high-performance team of strategic, sales-oriented Account Managers 

Drive retention and expansion outcomes, including cross-sell and upsell 

Strengthen executive-level customer relationships and act as a trusted advisor 

Partner cross-functionally with Sales, Professional Services, Product, and Marketing 

Own operational rigor including forecasting, team structure, and performance metrics 

Ensure strong customer outcomes including adoption, satisfaction, and measurable value 

Recruit, develop, and retain top talent 

Leverage the installed base to drive referrals and new business opportunities 

Qualifications

What You Bring

Bachelor’s Degree in a business-related field.

10+ years of experience in account management, sales, or customer growth roles 

5+ years leading and scaling high-performing teams 

Proven track record of delivering retention and expansion growth 

Strong executive presence and communication skills 

Experience in complex deal strategy and negotiation 

Operational rigor and forecasting discipline 

Builder mindset with ability to scale teams and drive change 

Insurance or risk management experience preferred 

Benefits

Medical and Dental coverage available for employees, dependents, domestic partners, and spouses

Paid Time Off – Flexible options plus 10 paid company holidays where available**

All full-time positions are hybrid, with many eligible to be completely remote

Fully Paid by Origami Risk – Vision insurance, Short & Long-Term Disability Insurance, and Basic Life Insurance

Generous family leave options—including adoption and foster care placements

Pre-Tax Savings Accounts – Flexible Spending Account, Health Savings Account, Commuter Benefits, Dependent Care Savings Account

Retirement Savings – 401(k) with company match up to 4%

Employee Assistance Program (EAP) – Confidential & Free support offered to colleagues facing personal or work-related complications

Education Assistance Program – to help colleagues pursue industry/role-specific certifications

Wellness Benefits – reimbursement program to invest in healthy habits as well as support better colleague productivity and stress management

Additional coverages available – Pet Insurance, Critical Illness Insurance, and Voluntary Life & AD&D coverage

**Flexible PTO not available in California or the UK
Who We Are

Origami Risk delivers single-platform SaaS solutions that help organizations best navigate the complexities of risk, insurance, compliance, and safety management.

Founded by industry veterans who recognized the need for risk management technology that was more configurable, intuitive, and scalable, Origami continues to add to its innovative product offerings for managing both insurable and uninsurable risk; facilitating compliance; improving safety; and helping insurers, MGAs, TPAs, and brokers provide enhanced services that drive results.

A singular focus on client success underlies Origami’s approach to developing, implementing, and supporting our award-winning software solutions. 

Origami Risk is proud to be an equal opportunity employer. We thrive and benefit from diversity and are committed to creating an inclusive and equitable environment for all employees. We do not discriminate against any individual based upon race, religion, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, color, sex, national origin, age, marital status, military or veteran status, disability, or any other characteristic protected by applicable law.

Caution: Be alert to recruiting scams. We have received reports of individuals impersonating Origami Risk recruiters to deceive candidates into disclosing personal information. These impostors use fake Origami Risk domain names and email addresses. Please double-check that any email address from an Origami Risk recruiter ends with origamirisk.com or talent.icims.com. And to confirm the legitimacy of any recruiting communication, feel free to email transparencycheck@origamirisk.com.