Director of Enrollment and Engagement

Director of Enrollment & Engagement
Overview
Protera Health is seeking a Director of Enrollment & Engagement to optimize the patient journey from outreach through successful enrollment and ongoing engagement.
 
This is a highly operational, hands-on leadership role focused on driving enrollment growth, improving patient experience, building scalable workflows, and leading a high-performing engagement team. The ideal candidate is organized, responsive, data-driven, and excited to build within a fast-moving healthcare startup.
 
About Protera Health
Protera Health is a health-tech startup transforming musculoskeletal (MSK) care through a multidisciplinary, technology-enabled approach. Founded by orthopedic surgeons and value-based care experts, our mission is simple: treat patients as we would our own loved ones.
 
We help patients with back, neck, and joint pain regain function, reduce pain, and improve quality of life through personalized virtual care pathways and ongoing support.
 
Position Summary
As a core member of the Operations team, you will own patient enrollment and engagement KPIs while leading the systems, workflows, and team members responsible for patient conversion and engagement.
 
You will work cross-functionally across operations, marketing, systems/product, analytics, and clinical teams to improve every step of the patient journey.
 
In the near term, the primary focus is enrollment growth and orientation-to-program conversion.

Over time, the role will expand to include patient retention, re-engagement, surveillance pathways, and patient experience optimization.

Key Responsibilities

Own patient enrollment and engagement KPIs

Optimize conversion across outreach, onboarding, orientation, and enrollment workflows

Lead and develop patient engagement team members

Improve communication quality, responsiveness, and patient experience

Partner with systems/product teams to improve workflows, automation, reporting, and operational efficiency

Utilize Salesforce and operational data to identify trends and improvement opportunities

Monitor operational metrics and pipeline performance

Conduct patient experience and drop-off analysis

Help develop retention, re-engagement, and surveillance workflows

Build scalable operational processes to support company growth

 
Qualifications
5+ years of experience in operations, enrollment, engagement, call center leadership, customer success, or related fields

Experience managing operational or patient/customer-facing teams

Experience with Salesforce or similar CRM/workflow platforms

Strong operational, organizational, and problem-solving skills

Excellent communication and leadership abilities

Data-driven mindset with experience managing KPIs and operational metrics

Healthcare or digital health experience preferred, but not required

Startup experience or builder mentality strongly preferred

 
Who You Are
Highly accountable with strong follow-through

Organized, responsive, and adaptable

Comfortable balancing strategy with hands-on execution

Passionate about operational excellence and patient experience

Excited to help build and scale a mission-driven healthcare company

 
Logistics & Benefits
Fully Remote (United States)

Competitive compensation with bonus potential

Equity opportunity

Healthcare benefits

PTO

401(k)

Opportunity to make a meaningful impact in patients’ lives daily

 
Note: This job description is not exhaustive and may evolve based on organizational needs. Protera Health is an equal opportunity employer committed to fostering a respectful and inclusive workplace.