Director of Orthodontic Operations

Overview

MB2 Dental, a first-of-its-kind Dental Partnership Organization (DPO) founded in 2007 and based in Carrollton, TX, is actively hiring a Director of Orthodontic Operations. This is an excellent opportunity to work in a highly collaborative team while independently managing multiple job tasks and responsibilities.

MB2 proudly collaborates with more than 825 Dentist Owners and supports over 830 practices across 45 states. Under the visionary leadership of our CEO, Dr. V, you will find a fulfilling career within the MB2 family right from the start. Join us today and discover why MB2 is widely recognized as an exceptional workplace that fosters professional growth and an unparalleled sense of community.

Primary Function

The Director of Orthodontic Operations' primary responsibility is to provide strategic oversight and mentorship of Operations, while also being directly responsible for the operational and financial success of multiple dental practices across the United States. The Director of Orthodontic Operations serves operating Dentist owners by holding direct reports accountable to day-to-day practices that meet immediate needs while positioning the practice for growth. The Director of Orthodontic Operations is skilled and experienced at creating annual budgets, strategic planning, project management, talent calibration, growth and development plans, financial statement analysis, verbal and written communication, and modeling professional, ethical, and highest standards of behavior.  

** This is a remote position with required travel approximately 50% of the time. **

Benefits Offerings

Competitive pay + bonus opportunities

Medical, dental, vision, and life insurance

Short and long-term disability

Generous PTO and paid holidays

Tradtional and Roth 401(k) options

Referral Bonus Program

Essential Responsibilities

Model outstanding service to clients, including superior written, verbal, and other communication skills. Identify team member strengths and areas of opportunity related to leadership and management skills. Train, coach, and mentor team members to optimal service excellence

Interview, hire, and retain top-tier talent in partnership with human resources to ensure staffing needs are met, turnover is controlled and decreasing year over year, and team members grow throughout the organization

On-board all team members to seamlessly integrate into the dynamic business environment while continuing to meet the business needs

Train operations team members to perform duties in a timely and accurate manner while auditing work to confirm quality and provide additional training as needed

Hold team members accountable to published and clearly defined goals related to business and/or growth and development plans

Partner with operating owners and executive leadership to make operational decisions to benefit the dental practice. 

Understand, analyze, and action plan key performance metrics to successfully lead and grow the multi-unit business within an assigned territory

Review operating performance results and take immediate steps to implement corrective action as needed while creating and executing long-term strategic plans

Partner with dedicated corporate departments and executive team members to design sustainable and scalable programs  

Be strategic. Understand operational areas of opportunity, create action plans, and execute plans to grow and enhance the business

Organize all projects, initiatives, and programs via project charters; share updates at regular and timely meetings while tailoring the message to specific audiences

Thoroughly understand key performance indicators and drivers that affect key metrics

Thoroughly understand benchmarks and standards for key business indicators and, when out of line, course correct for immediate correction and sustained performance 

Assess practice needs and strategically plan to make improvements 

Keep up to date on industry trends, related current events, and best practices 

Hold team members accountable for annual training requirements, performance reviews, and other company requirements 

Provide thoughtful, documented, timely, and helpful feedback to direct reports, focusing on solutions, continuous improvement, and positivity 

Knowledge and Qualifications

7+ years of experience in the orthodontic field is required

2+ years of multi-site experience is required

Strong attention to detail and exceptional organizational abilities

Proficiency in delegation and remote management

Excellent communication skills, capable of effective communication across all organizational levels

MB2 Dental Solutions, LLC is an equal opportunity employer.

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