Director of Warehouse Operations

Mission Statement:

We are Black Rifle Coffee Company, a veteran-founded company serving premium, fresh-roasted coffee to people who love America.  We have a love for coffee, dogs, the outdoors, America, and most importantly, our customers!  We are more than a product and more than a company; we are a culture.  A culture full of motivated people who roll up their sleeves and get the job done with integrity, love, innovation, and radical transparency.  Join us as we take action on our commitment to provide quality coffee and give back to the veteran and first responder communities and those who support it.

Job Summary

The Director of Warehouse Operations is responsible for the end-to-end performance, execution, and governance of all third-party logistics (3PL) partners, including warehousing, fulfillment, transportation support, and inventory management. This role ensures outsourced operations deliver against service, cost, quality, and compliance expectations while maintaining strong operational discipline and data integrity across the network.

This leader serves as the primary owner of 3PL execution, acting as the bridge between physical warehouse operations, system data, financial accuracy, and customer service outcomes. Success in this role requires strong operational leadership, deep understanding of warehouse and inventory processes, and the ability to enforce standards with external partners.Job Details
Key Responsibilities 

3PL Performance & Vendor Management 

Own day-to-day and strategic performance of all 3PL partners across warehousing and fulfillment operations 

Establish, track, and standardize KPIs across all 3PL sites, including service levels, cost performance, inventory accuracy, and productivity 

Lead regular performance reviews, audits, and business reviews with 3PL leadership 

Ensure compliance with contractual obligations and SLAs; drive corrective actions when performance falls short 

Serve as the primary escalation point for operational, service, or execution issues impacting customers or inventory integrity 

Inventory Management & Control 

Ensure accurate, timely, and consistent inventory execution across all 3PL-operated facilities 

Oversee and enforce cycle count programs, physical inventories, reconciliation processes, and variance investigation standards 

Drive root-cause analysis and corrective action for inventory discrepancies, shrink, damage, and loss 

Monitor inventory health, including aging, excess, damaged inventory, and disposition processes 

Partner closely with Planning and Finance to validate inventory levels, resolve discrepancies, and support financial close and audit readiness 

Improve inventory visibility, traceability, and system integrity across WMS, ERP, and reporting platforms 

Operational Execution & Standardization 

Drive standardization of operating procedures, reporting, and workflows across all 3PL sites 

Ensure consistent execution of inbounding, storage, picking, packing, and shipping processes 

Lead root-cause analysis for operational failures and service defects and ensure timely corrective action 

Support capacity planning, peak readiness, and contingency planning in partnership with Transportation and Planning teams 

Data, Systems & Reporting 

Ensure accuracy and integrity of operational and inventory data provided by 3PL partners 

Validate WMS and TMS outputs, reporting, and interfaces with internal systems 

Establish clear, executive-ready dashboards and reporting that highlight performance trends, risks, and unresolved issues 

Reduce reliance on manual workarounds and inconsistent reporting practices across the network 

Cross-Functional Collaboration 

Partner with Supply Chain Planning, Transportation, Customer Service, Finance, and Distribution teams to align on inventory flow, service expectations, and operational priorities 

Translate operational realities into clear insights and recommendations for senior leadership 

Ensure alignment between physical execution, system data, and customer-facing commitments 

Continuous Improvement 

Lead initiatives focused on improving service levels, cost efficiency, throughput, and operational discipline 

Drive improvements in warehouse execution, inventory accuracy, and process compliance 

Advance operational maturity through stronger governance, standard work, and accountability across 3PL partners 

Promote a culture of ownership, transparency, and continuous improvement 

Key Performance Indicators 

Operational KPIs 

Order accuracy and on-time shipment performance 

Cost per order / cost per unit shipped 

Productivity and throughput metrics 

Dock-to-stock and cycle time performance 

Inventory & Compliance KPIs 

Inventory accuracy and reconciliation performance 

Cycle count compliance and variance resolution time 

Shrink and loss rates 

Inventory aging and disposition cycle time 

Audit results and corrective action closure rate 

Qualifications 

Bachelor’s degree in Supply Chain, Operations, Business, or related field 

8–12+ years of experience in distribution, logistics, or 3PL management 

Proven experience managing outsourced warehousing or multi-site logistics networks 

Strong understanding of warehouse operations, inventory control processes, and WMS/ERP systems 

Demonstrated ability to hold external partners accountable to performance standards 

Strong analytical, communication, and leadership skills 

Willingness to travel regularly to 3PL sites 

Agency Disclaimer:
Black Rifle Coffee Company does not accept unsolicited resumes from staffing agencies, search firms, or third parties. Any resume submitted in the absence of a signed agreement will become the property of Black Rifle Coffee Company, and no fee will be paid. Please do not contact our team regarding recruiting services.