Director, Operations

The Director of Operations is accountable for all areas of operations for a designated region of our company-owned venues. They lead the experience and development of our teammates, operational standards, sales growth, and unit-level profitability (to name a few). All of this is done through leading, supporting, coaching, and developing General Managers, and subsequently our venue management teams, from the heart.

They act as a brand representative by modeling our Core Values at all times and they ensure Alamo Drafthouse Cinema’s standards of quality and service are consistently upheld. Additionally, they know how to be a good person and a coach, identifying and developing areas of opportunity for our venue leaders while holding all to account for our standards and performance measures.

WHAT WE OFFER

• A fun workplace where you can be yourself and do awesome work!
• Free movies & food
• Paid time off
• Competitive pay
• Flexible scheduling
• Medical, dental, vision, FSA, HSA, and voluntary benefits are available for all full-time and part-time teammates

OUR MISSION:

To Ensure EVERY Guest and Teammate Has An AWESOME Experience And Is EXCITED To Come Back
 

LOCATION: Ideal candidates will be based in the San Francisco Bay Area or within a reasonable commuting distance.

CORE ROLE RESPONSIBILITIES

Uphold standards of behavior as defined by the company's Core Values, Code of Conduct, and Operational Guidelines - ensuring policies and procedures are an organic part of our day-to-day Operations

Be present, in the business at designated region venues at or more than 75% of your time

Communicate regularly and clearly with the General Manager team to set a strong  foundation for all Operational success

Spend quality 1:1 time with the General Manager and venue management team, developing, coaching, and nurturing their development as leaders of the brand

Participates in building annual sales budgets and achieves targets by executing the Support Center provided initiatives and local, on-the-ground operational tactics

Drives profitability by teaching and coaching the management team on controllable areas of the P&L on a daily, weekly, and monthly basis

Maintains world-class facilities, cleanliness, and repair of venues through Operations Excellence Reviews in partnership with the Facilities team 

Conducts quarterly Operational Excellence Reviews - identifying wins to celebrate and opportunities to improve - and puts findings into actionable plans

Manages manager and hourly teammate retention by maintaining high visibility in the venues, connecting directly with the teams, and actively soliciting feedback on how we can continue to offer them the best teammate experience

Utilizes guest satisfaction and employee experience metrics to identify trends, celebrate wins, and coach where opportunities may exist

Maintains food and beverage quality through venue visits - works with kitchen teams to ensure all recipes are created to specifications

Participates in Support Center initiatives, educating Support Center teammates on Operations’ perspective and challenges, and serves as the link back to Operations

Lead new venue openings within the region, ensuring the venue is opened on time and within budget in partnership with Support Center functions

Participates in quarterly business reviews to share overall region performance, focused on continuous improvement

Actively works with GMs and management teams to identify and resolve operational points of friction

Full understanding of a venue’s round expectations and engages with the Talent Acquisition team to support hiring if understaffed

Works with GM to quickly address escalated issues and remove roadblocks. Advocates for managers with the Support Center when necessary

Closes the loop on issues and responds timely to venue requests

Has a full understanding of open high-risk HR concerns and escalates any concerns with liability immediately

QUALIFICATIONS

Bachelor’s degree in business administration, or a real-world education in multi-unit, high-volume restaurants that include being a leader of leaders, and P&L management

5+ years of multi-unit leadership experience in a geographically dispersed cinema, restaurant, or hospitality environment

Passionate about growing yourself and your teams

Exceptional verbal and written communication skills

Resourceful in problem-solving, and scrappy at solution building

Holds self and team accountable to consistently maintain high-performance standards

Maintains the ability to multi-task and adapt to changing priorities

Basic computer knowledge (Microsoft Office) and office skills required

OUR CORE VALUES:

DO THE RIGHT THING
We strive to be a force of good in our company, in our industry and in the world. We stand up for our beliefs even when it is hard. We start from a place of kindness.
 
FOSTER COMMUNITY
We value what is unique about each other and celebrate our differences. We treat each other with respect, support each other’s passions, and help each other grow. We welcome healthy debate but don’t tolerate intolerance. We take this commitment outside our 4 walls, creating neighborhood theaters that are deeply tied to the local community.
 
BOLDLY GO
Like the crew of the Starship Enterprise™, we seek out new experiences and pursue innovation in all of our work. We take risks and chart new territory. We learn from our mistakes and continuously improve.
 
GIVE A SH!T
We are passionate about creating awesome experiences. We obsess over every detail and take pride in our work because we know it makes all the difference to our guests and our teammates. Our pursuit of excellence drives us to do our best.

Company: Alamo Drafthouse Cinema