Director, Professional Services
Professional Services Consultant
Accuris Professional Services Team
Position Summary
We are seeking a motivated and customer-focused Professional Services Consultant to join our growing Professional Services organization. This role is responsible for delivering implementation, integration, configuration, advisory, and adoption services that help customers maximize the value of the Accuris portfolio.
The ideal candidate combines strong technical aptitude with excellent communication and problem-solving skills. You will work directly with customers across industries including Aerospace & Defense, Oil & Gas, Manufacturing, Nuclear, Medical Devices, and other engineering-driven environments to deploy solutions, optimize workflows, and support long-term customer success.
This position requires someone who is comfortable working in both technical and customer-facing environments, capable of translating business challenges into practical solutions while building trusted relationships with stakeholders.
Key Responsibilities
Lead customer implementations, onboarding activities, and solution deployments
Configure and support enterprise software solutions based on customer requirements
Assist with integrations, workflow optimization, authentication, and data validation activities
Conduct customer discovery sessions to understand business processes and technical requirements
Deliver training sessions, workshops, and knowledge transfer to end users and administrators
Develop implementation documentation, best practices, and customer-facing deliverables
Troubleshoot technical and functional issues during deployment and post-go-live support
Collaborate with Product Management, Engineering, Support, and Customer Success teams
Support user adoption initiatives and change management efforts
Manage multiple customer engagements simultaneously while maintaining high customer satisfaction
Identify opportunities to improve internal processes, delivery methodologies, and customer outcomes
Contribute to long-term account success through strategic advisory and relationship building
Preferred Qualifications
Experience in Professional Services, Technical Consulting, Solution Delivery, or Enterprise Software Implementation
Strong customer-facing communication and presentation skills
Ability to understand and translate business requirements into technical solutions
Experience working with enterprise applications, engineering systems, PLM/ALM platforms, or knowledge management solutions
Familiarity with integrations, APIs, authentication methods, or enterprise environments
Experience supporting regulated or complex industries is a plus
Strong organizational and project management skills
Ability to work independently in a remote or hybrid environment
Comfortable managing ambiguity and solving complex problems collaboratively
Desired Technical Experience
Experience with one or more of the following is preferred:
Enterprise software deployments
Application configuration and administration
Data migration and validation
SSO / LDAP / Active Directory authentication
SQL or database fundamentals
REST APIs or integration concepts
PLM / ALM / Engineering systems
Change management and user adoption strategies
SaaS and/or on-prem enterprise environments
What Success Looks Like
Customers achieve successful implementations and measurable business value
Strong customer relationships and high satisfaction scores
Effective collaboration across internal teams
High-quality documentation and knowledge transfer
Improved customer adoption and long-term solution utilization
Consistent delivery against project timelines and objectives
Why Join Our Team
Our Professional Services team partners closely with customers to solve complex engineering and knowledge-management challenges. We combine deep technical expertise with a highly collaborative and customer-centric approach to help organizations improve access to information, accelerate workflows, and drive adoption of enterprise technologies.
You’ll have the opportunity to work across a wide variety of industries and technologies while contributing directly to meaningful customer outcomes.
About Company Statement:
We provide the world's engineers mission-critical intelligence, safeguarding the technology of today
and enabling the breakthroughs of tomorrow. Accuris transforms the world’s largest repository of standards and supply chain data into AI-driven insights and connected workflows - enabling engineers to work smarter, stay compliant, and innovate faster. Behind every world-changing innovation - there’s Accuris - the most trusted intelligence platform for engineers. https://accuristech.com/
Accuris provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.