Dispatcher Mobile Pet Grooming

Benefits:

Bonus based on performance

Competitive salary

Free uniforms

Opportunity for advancement

Training & development

Dispatcher - Mobile Pet Grooming

Job Summary
The mobile grooming dispatcher is responsible for arranging and selling mobile grooming services to Pet Parents in the Marietta, Ga area.  This includes taking calls from potential customers, booking appointments, and ensuring the appropriate services by highlighting convenience, one-on-one services, cage-free environments, and easy booking, and ensure the smooth operation of daily tasks.  Involves assigning groomers to customer locations based on availability and proximity, maintaining accurate records, and resolving scheduling issues that arise.

Between calls, the dispatcher will also help operate the business in line with skills and interests, potentially extending to strategy, marketing, and recruiting.

Benefits

Competitive pay, including automatic salary increases for every addition of a mobile van to the fleet 

Referral bonus for Groomers

Referral bonus for Recurring Customers

Career growth opportunities

Paid ongoing training, and mentorship opportunities 

Employee recognition through company events, swag, and additional incentives

Responsibilities

Serve as the operational core of a mobile pet grooming company

Align with vision of a premium service for pets and Pet Parents, and a strong experience employees

Lead customer service: Handle incoming calls, collect pet information, comfortable upselling services as appropriate, schedule appointments, and address customer inquiries regarding mobile grooming services.

Appointment Scheduling: Use modern, built-for-fit mobile grooming scheduling software to efficiently book appointments based on customer availability, groomer schedules, and geographical location.

Communication with Groomers: Relay appointment details, special requests, and updates to groomers clearly and promptly.  Input on processes, policies, and groomer morale, hiring, and performance feedback 

Data Management: Maintain accurate customer records, including pet information, contact details, and grooming history.

Route Optimization: Plan efficient daily routes for groomers, minimizing travel time and maximizing productivity.

Qualifications

Exceptional communication and interpersonal skills to interact effectively with Pet Parents and groomers.

Knowledge of dogs and love of animals strongly preferred

Strong organizational and time-management abilities to handle schedules.

Customer service orientation with the ability to resolve inquiries and problems promptly. 

Comfort with asking for recurring appointments and upselling services as appropriate. 

Awards and Recognition 

Entrepreneur's 2024 Franchise 500: “Best of the Best” Franchises 

Top 500 Franchises on Entrepreneur’s 2024 Franchise 500  

At Bark & Mane, working here isn’t just a job—it’s a community where we come together for the love of pets. 

Flexible work from home options available.