Dispatcher-Seasonal

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p id="isPasted"strongspanPOSITION: nbsp; nbsp; nbsp; nbsp;/span/strongspannbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp;nbsp;/spanstrongspanDispatcher ndash; Seasonal (6 Positions)/span/strong/ppstrongspannbsp;/span/strong/ppstrongspanPROGRAM/DIVISION: nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp;/span/strongspanShelter Hotline Program//span/ppspannbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; Community Health Division/span/ppstrongspanBULLETIN No: nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp;nbsp;/span/strongspan4092024/span/ppstrongspanHOURLY RATE: nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp;/span/strongspan$18.00 per hour/span/ppstrongspanOPENING DATE: nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp;nbsp;/span/strongspanSeptember 13, 2024/span/ppstrongspanCLOSING DATE: nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp;/span/strongspanOpen until filled/span/ppstrongspanFIRST SOURCE: nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp;nbsp;/span/strongspanN/A/span/ppstrongspannbsp;/span/strong/ppstrongspanBRIEF/span/strongstrongspannbsp;/span/strongstrongspanDESCRIPTION/span/strong/ppspanManage the coordination and dispatching of the UPO drivers to provide nbsp; nbsp; nbsp; nbsp; nbsp; outreaches and transportation services for District residents needing ofnbsp;/span/ppspanemergency shelter. nbsp;Act as first point of contact for individuals, families,nbsp;/span/ppspannbsp;service providers, and other agencies as it is related to persons identified asnbsp;/span/ppspannbsp;at-risk or requiring services to combat environmental hazards due tonbsp;/span/ppspannbsp;inclement weather./span/ppstrongspannbsp;/span/strong/ppstrongspanMAJOR DUTIES:/span/strong/ppspanAnswer phones, log all calls and provide customers with requested information and referrals to appropriate resource including shelters. Dispatch drivers to designated locations for client pick-ups using a two-way radio system.nbsp;/span/ppspanFacilitate transportation of homeless clients to and from approved destinations across the city./spanspannbsp;/spanspanCommunicate with shelters to maintain daily census of bed vacancies throughout shelter system./spanspannbsp;/spanspanComplete required documentation relating to calls logs, manifest logs and shift activities.nbsp;/spanspanContact shelters when Homeland Security/Emergency Management Agency (HSEMA) calls ldquo;alertsrdquo; on or off due to severe weather conditions (heat or cold). Works closely withnbsp;/spanspanComprehensive Psychiatric Emergency Program (CPEP), Mental Health, and HSEMA to assist clients experiencing emergencies/crisis.

Coordinate linkage of families to Virginia Williams Family Resource Center (VWFRC) and transportation to designated shelter placements.nbsp;/spanspanFurnish callers with approved information onnbsp;/spanspanfacilities, resources and service providers. nbsp;Issue informational materials to driverrsquo;s distribution to homeless population./span/ppspannbsp;/span/ppspannbsp;/span/ppstrongspanMINIMUM/span/strongstrongspannbsp;QUALIFICATIONS/span/strongspan:nbsp;/span/ppspanCandidate must have the qualifications listed in this section to be considered for the position. High school diploma/GED or equivalent. Two (2) years of experience in a dispatcher position.

Two-way radio experience is required. nbsp;/spanspanPossess ability to accurately perform routine math problems, i.e. basic addition, subtraction, multiplication and division.nbsp;/span/ppspannbsp;/span/ppspanGeographic knowledge of the DC area is a must.nbsp;/spanspanPossess strong interpersonal, judgment, and problem-solving skills; Ability to use a computer system to retrieve schedule information; Ability to reference materials to quickly and accurately determine the best method to assist clients; Ability to complete a variety of daily reports and clerical duties; Ability to manage emergency situations for vehicle drivers and act as a liaison between the drivers and emergency services; Ability to work a varied schedule, including nights, holidays and weekends during all types of weather. Ability to manage and improve daily service by reviewing route performance and other daily tasks.nbsp;/spanspanMust be able to work well under extreme pressure and be sensitive to the needs of callers. nbsp;/span/ppspanMust be able to work sensitively and effectively with individuals of diverse educational, socio-economic and cultural backgrounds/span/ppspannbsp;/span/ppspannbsp;/span/ppstrongspanDESIRED/span/strongstrongspannbsp;QUALIFICATIONS/span/strongspan:/span/ppspanFirst-Aid amp; CPR certification. nbsp;Bilingual/Spanish./span/ppspannbsp;/span/ppstrongspanOTHERnbsp;/span/strongstrongspanREQUIREMENTS/span/strongspan:/span/ppspanIn/spanspannbsp;the event that an offer is extended, the candidate will be required to successfully complete a criminal background check and/or FBI fingerprinting, as well as pre-employment drug screening, as applicable for the position./span/ppspannbsp;/span/ppstrongspanESSENTIAL POSITION/span/strongspan: nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp;/spanspanx/spanspannbsp;YES nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp;nbsp;/spanspano/spanspannbsp;NOnbsp;/span/ppspanUPO designates an employee as essential if s/he is required to work during a business closure (e.g., federal/District holidays, snow closures, pandemic) in order to meet operational requirements. nbsp;/spanspanEssential employees who arenbsp;customer/spanspan-facing (e.g., nurses, transportation, facilities) who deliver essential/spanspannbsp;/spanspanservicesnbsp;/spanspanare not eligible for Teleworking/Remote Work/span/ppstrongspannbsp;/span/strong/ppstrongspanThis is a Safety Sensitive position subject to mandatory random drug and alcohol testing./span/strong/ppstrongspannbsp;/span/strong/ppstrongspanAdditionally, this position requires the incumbent to submit to yearly tuberculosis testing./span/strong/ppspannbsp;/span/ppstrongspannbsp;/span/strong/ppstrongspanThis/span/strongstrongspannbsp;/span/strongstrongspanposition/span/strongstrongspannbsp;/span/strongstrongemspanIS/span/em/strongstrongemspannbsp;NOTnbsp;/span/em/strongstrongspanin/span/strongstrongspannbsp;/span/strongstrongspanthe/span/strongstrongspannbsp;/span/strongstrongspancollective/span/strongstrongspannbsp;/span/strongstrongspanbargaining/span/strongstrongspannbsp;/span/strongstrongspanunit of the CWA Union/span/strongstrongspan./span/strong/ppstrongspanUPO is an Equal Opportunity Employer/span/strong/ppstrongspannbsp;/span/strong/p
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p id="isPasted"strongspanPOSITION: nbsp; nbsp; nbsp; nbsp;/span/strongspannbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp;nbsp;/spanstrongspanDispatcher ndash; Seasonal (6 Positions)/span/strong/ppstrongspannbsp;/span/strong/ppstrongspanPROGRAM/DIVISION: nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp;/span/strongspanShelter Hotline Program//span/ppspannbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; Community Health Division/span/ppstrongspanBULLETIN No: nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp;nbsp;/span/strongspan4092024/span/ppstrongspanHOURLY RATE: nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp;/span/strongspan$18.00 per hour/span/ppstrongspanOPENING DATE: nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp;nbsp;/span/strongspanSeptember 13, 2024/span/ppstrongspanCLOSING DATE: nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp;/span/strongspanOpen until filled/span/ppstrongspanFIRST SOURCE: nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp;nbsp;/span/strongspanN/A/span/ppstrongspannbsp;/span/strong/ppstrongspanBRIEF/span/strongstrongspannbsp;/span/strongstrongspanDESCRIPTION/span/strong/ppspanManage the coordination and dispatching of the UPO drivers to provide nbsp; nbsp; nbsp; nbsp; nbsp; outreaches and transportation services for District residents needing ofnbsp;/span/ppspanemergency shelter. nbsp;Act as first point of contact for individuals, families,nbsp;/span/ppspannbsp;service providers, and other agencies as it is related to persons identified asnbsp;/span/ppspannbsp;at-risk or requiring services to combat environmental hazards due tonbsp;/span/ppspannbsp;inclement weather./span/ppstrongspannbsp;/span/strong/ppstrongspanMAJOR DUTIES:/span/strong/ppspanAnswer phones, log all calls and provide customers with requested information and referrals to appropriate resource including shelters. Dispatch drivers to designated locations for client pick-ups using a two-way radio system.nbsp;/span/ppspanFacilitate transportation of homeless clients to and from approved destinations across the city./spanspannbsp;/spanspanCommunicate with shelters to maintain daily census of bed vacancies throughout shelter system./spanspannbsp;/spanspanComplete required documentation relating to calls logs, manifest logs and shift activities.nbsp;/spanspanContact shelters when Homeland Security/Emergency Management Agency (HSEMA) calls ldquo;alertsrdquo; on or off due to severe weather conditions (heat or cold). Works closely withnbsp;/spanspanComprehensive Psychiatric Emergency Program (CPEP), Mental Health, and HSEMA to assist clients experiencing emergencies/crisis.

Coordinate linkage of families to Virginia Williams Family Resource Center (VWFRC) and transportation to designated shelter placements.nbsp;/spanspanFurnish callers with approved information onnbsp;/spanspanfacilities, resources and service providers. nbsp;Issue informational materials to driverrsquo;s distribution to homeless population./span/ppspannbsp;/span/ppspannbsp;/span/ppstrongspanMINIMUM/span/strongstrongspannbsp;QUALIFICATIONS/span/strongspan:nbsp;/span/ppspanCandidate must have the qualifications listed in this section to be considered for the position. High school diploma/GED or equivalent. Two (2) years of experience in a dispatcher position.

Two-way radio experience is required. nbsp;/spanspanPossess ability to accurately perform routine math problems, i.e. basic addition, subtraction, multiplication and division.nbsp;/span/ppspannbsp;/span/ppspanGeographic knowledge of the DC area is a must.nbsp;/spanspanPossess strong interpersonal, judgment, and problem-solving skills; Ability to use a computer system to retrieve schedule information; Ability to reference materials to quickly and accurately determine the best method to assist clients; Ability to complete a variety of daily reports and clerical duties; Ability to manage emergency situations for vehicle drivers and act as a liaison between the drivers and emergency services; Ability to work a varied schedule, including nights, holidays and weekends during all types of weather. Ability to manage and improve daily service by reviewing route performance and other daily tasks.nbsp;/spanspanMust be able to work well under extreme pressure and be sensitive to the needs of callers. nbsp;/span/ppspanMust be able to work sensitively and effectively with individuals of diverse educational, socio-economic and cultural backgrounds/span/ppspannbsp;/span/ppspannbsp;/span/ppstrongspanDESIRED/span/strongstrongspannbsp;QUALIFICATIONS/span/strongspan:/span/ppspanFirst-Aid amp; CPR certification. nbsp;Bilingual/Spanish./span/ppspannbsp;/span/ppstrongspanOTHERnbsp;/span/strongstrongspanREQUIREMENTS/span/strongspan:/span/ppspanIn/spanspannbsp;the event that an offer is extended, the candidate will be required to successfully complete a criminal background check and/or FBI fingerprinting, as well as pre-employment drug screening, as applicable for the position./span/ppspannbsp;/span/ppstrongspanESSENTIAL POSITION/span/strongspan: nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp;/spanspanx/spanspannbsp;YES nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp;nbsp;/spanspano/spanspannbsp;NOnbsp;/span/ppspanUPO designates an employee as essential if s/he is required to work during a business closure (e.g., federal/District holidays, snow closures, pandemic) in order to meet operational requirements. nbsp;/spanspanEssential employees who arenbsp;customer/spanspan-facing (e.g., nurses, transportation, facilities) who deliver essential/spanspannbsp;/spanspanservicesnbsp;/spanspanare not eligible for Teleworking/Remote Work/span/ppstrongspannbsp;/span/strong/ppstrongspanThis is a Safety Sensitive position subject to mandatory random drug and alcohol testing./span/strong/ppstrongspannbsp;/span/strong/ppstrongspanAdditionally, this position requires the incumbent to submit to yearly tuberculosis testing./span/strong/ppspannbsp;/span/ppstrongspannbsp;/span/strong/ppstrongspanThis/span/strongstrongspannbsp;/span/strongstrongspanposition/span/strongstrongspannbsp;/span/strongstrongemspanIS/span/em/strongstrongemspannbsp;NOTnbsp;/span/em/strongstrongspanin/span/strongstrongspannbsp;/span/strongstrongspanthe/span/strongstrongspannbsp;/span/strongstrongspancollective/span/strongstrongspannbsp;/span/strongstrongspanbargaining/span/strongstrongspannbsp;/span/strongstrongspanunit of the CWA Union/span/strongstrongspan./span/strong/ppstrongspanUPO is an Equal Opportunity Employer/span/strong/ppstrongspannbsp;/span/strong/p
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