Disputes Analyst (Contract)
Hi, we're Brigit! A holistic financial health company helping everyday Americans build a brighter financial future. With a business model that is aligned with our customers, we create transparent, fair, and simple financial products that put money back in the hands of our members, help them spend wisely, avoid unfair fees and build their credit quickly. If autonomy, ownership, and having meaningful input at the company you work for is important to you, come join our growing team!
Brigit is doing innovative and exciting work, but don’t just take our word for it, our work is being recognized by others:
Built In's 2025 Best Places to Work For In New York City
Built In’s 2024 & 2025 Best Startups to Work For In the U.S.
Built In’s 2023 - 2025 Best Startups to Work For In New York City
Fast Company’s Most Innovative Companies of 2022
Business Insider’s Most Promising Consumer Startups 2022
Forbes Fintech 50 2022
Role overview
The Disputes Analyst tracks and researches credit bureau disputes; responds to customers and credit reporting agencies to ensure discrepancies are resolved. They also investigate and respond to requests for point of authorizations arising from chargebacks, and ACH returns; produces monthly reporting to Brigit’s banking partner in a timely manner.
*Please note - this role will be a 3-6 month contract.
What you’ll be doing
Reviews sensitive consumer information (credit bureau data, personal identifiable information, customer account information).
Managing internal dispute processes end to end, including investigation, responding, and information verification
Maintains a clear knowledge of current policies and procedures, as well as all applicable federal laws and regulations, and best business practices
What you have
Associate’s Degree or equivalent work experience
1+ years in operations or banking, fintech, credit disputes, and/or fraud
Chargeback and Credit Investigations & Disputes experience preferred
Credit bureau e-OSCAR furnisher reporting experience preferred
Ability to use/learn current technology and software applications related to position
Attention to detail and strong analytical skills to review statements and reports accurately
Ability to prioritize tasks, manage time efficiently, and work independently in a fast-paced environment. Dedicated, self-directed and reliable
Knowledgeable of state and federal laws and agencies applicable to credit reporting, including the Fair Credit Reporting Act (FCRA) would be an asset and/or willingness to learn
Compensation
The anticipated fee for this position is $24 - $30 per hour. The actual fee offered depends on the qualifications of the individual applicant for the contract position.
Brigit is committed to providing equal employment opportunities for all applicants and employees without regard to race, religion, color, sex, pregnancy (including breast feeding and related medical conditions), national origin, citizenship status, uniform service member status, age, genetic information, disability, or any other protected status in accordance with all applicable federal, state and local laws. We are proud to be an equal opportunity workplace.
If you require reasonable accommodation in completing an application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please email accommodations@hellobrigit.com.