DIT Billing and Sales Representative (AB)

DependableIT is a growing Outsourcing company. We strive to provide outstanding customer service to our customers, as well as a fun and supportive environment for our employees. We know that our employees are our greatest asset. Our commitment to our employees equals our commitment to our customers; we are passionate about providing the best employee experience possible through dedicated coaching, feedback and ongoing development.

We are looking for exceptional Billing and Sales Representatives who are dedicated to driving sales and providing excellent customer service. You’ll be supporting Internet, Digital Phone and Cable TV subscribers over the phone to resolve billing issues, while also looking for opportunities where we can turn these calls into a sale. Whether that is upgrading their package, bundling their services together, or selling them a brand new service, there will always be an opportunity, we just have to find it!

The ideal candidate for this position possesses the following characteristics:

They are hungry for growth and committed to ongoing learning, self-fulfillment, health, and happiness

They work to drive limitless improvement and innovation, while sharing ownership and leading by example at every step

They support, value, and respect every team member with open communication, equal opportunity and positivity to achieve goals together

Important Information:

Schedule Availability: Mon-Sun between the hours of 8am – 9300 pm EST (rotating shifts)

Wage: $16 /Hour

Start Date: February 10, 2025

Location: Work from home (In-office work available) 

What We Have to Offer:

An Amazing Team of Coworkers and Support Staff

Fun Work Culture that Appreciates You

Medical, Dental and Vision Benefits after 6 Months

Career Advancement - We promote from within; advance your career through your actions!

Working as a Billing and Sales Representative, You Will:

Provide exceptional customer service and problem solving by responding to Inbound calls

Assist in billing calls - resolve billing issues, clarify charges on their account, help them to make payments

Identify where sales can be made, and push for sales on billing calls

Ability to work from home

Be an active listener who can show empathy and patience in a non-scripted environment

Resolve customer inquiries

Work in a fast paced, high volume, environment

Be comfortable with change

Multitask efficiently using several Windows applications simultaneously to verify customer information, determine the root cause of any issue and provide the proper resolution

Achieve performance goals for call time, accuracy, quality, de-escalation, and customer satisfaction

Working as a Billing and Sales Representative, You Should Have:

Stellar attendance and punctuality are a must

Minimum 1-year customer service experience preferred

Ability to receive and implement ongoing feedback / coaching

Exceptional customer service and interpersonal phone etiquette skills

Comfortable with technology, the Internet, Windows, and competent typing skills

Ability to successfully employ de-escalation strategies

Strong oral/written communication skills

Must be results oriented

Motivated to be a consistent performer

Availability to be scheduled between 8am and 9:30pm Mon-Sun

Additional information:

Candidates must be legally able to work in Alberta, Canada

Candidates should not be convicted of a criminal offense for which a pardon has not been received

Website: www.dependableit.com

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