Dutch Customer Service Agent

About SpinCore Group

Established in 2025, SpinCore Group emerged from the strategic merger of two complementary forces: the team behind Hard Rock Casino NL, a fast-growing brand in the Dutch market, and a seasoned Belgian operator behind well-known platforms including Blitz.be and SuperGame.be.

This alliance united deep industry experience with bold ambition, driven by a shared commitment to creating lasting value in regulated gaming environments. With strong foundations in the Netherlands and Belgium, our mission is to become a trusted name for players, blending global scale with a locally rooted approach in every market we enter.

Role overview

We are looking for a motivated Customer Service Agent to join our Dutch-market team. As the first point of contact for our players, you will handle a wide range of queries related to accounts, payments, bonuses and gameplay via live chat and email and telephone.

You provide high-quality service, think in solutions and actively contribute to a safe and positive player experience. In addition to supporting Dutch customers, you will communicate in English with internal departments and may occasionally assist with queries from other markets such as Belgium.

You will work in a 5-day shift rotation, including evenings, weekends and public holidays. Shifts are scheduled between 08:00 and 02:00.

What you'll be doing

Handling customer queries and complaints via live chat, email and telephone

Delivering fast and accurate first-time resolutions

Investigating customer issues thoroughly and escalating where necessary

Liaising with internal departments in English to resolve customer queries

Correct use of internal systems and tools 

Adhering to internal policies, procedures and licensing requirements

Actively promoting Responsible Gaming

Identifying recurring issues and contributing to process improvements

What you bring

Fluent in Dutch, both written and spoken

Strong command of English for internal communication

Excellent communication skills and a customer-first mindset

Ability to remain calm and effective in a fast-paced environment

Independent, proactive and solution-oriented

Solid digital skills; 

Previous experience in customer service or iGaming is a plus, but not required

Affinity with online entertainment and regulated industries

Nice to have

Experience working within a regulated gaming environment

Familiarity with responsible gambling practices and regulatory requirements

Knowledge of the Dutch iGaming landscape

What we offer

Full-time position within an international organisation

Competitive salary

100% remote or work from our Malta office if preferred

Career development opportunities and internal training

Focus on employee well-being and professional growth

Opportunity to work for a strong, recognisable brand in a regulated market