E-Commerce Marketplace Operations & Data Coordinator
Company Overview
We are a U.S.-based consumer products company selling through major online marketplaces and national retailers. Our business operates across multiple e-commerce platforms, internal systems, and logistics partners, requiring strong coordination, data accuracy, and operational follow-through.
We are seeking a true remote team member who can operate as an extension of our internal marketplace operations team.
Role Overview
This role supports the day-to-day operations of our e-commerce marketplace ecosystem, ensuring product data accuracy, campaign execution, order flow, and internal follow-ups across systems.
This is not a customer-facing role, but it is internally front-facing. The ideal candidate is proactive, analytical, detail-oriented, and comfortable communicating across cross-functional teams to identify issues, follow through, and drive resolution.
The role reports directly to the Marketplace Operations Lead and is expected to grow in responsibility over time.
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Key Responsibilities
Marketplace & Product Operations
Manage and maintain product item creation using Excel-based data feeds
Upload, update, and troubleshoot product data attributes across marketplace platforms
Monitor and resolve rejected listings, feed errors, and taxonomy changes
Perform routine product scrubs to ensure data accuracy and system alignment
Campaign & Sponsored Product Support
Support setup and monitoring of sponsored product and brand campaigns
Pull reporting data from campaign platforms and summarize results
Track budgets and ensure campaigns are properly configured and running
Order Flow & Issue Resolution
Monitor order flow to ensure orders move correctly from marketplace to warehouse
Identify stalled, delayed, or unshipped orders
Proactively follow up with internal teams to resolve fulfillment issues
Ensure resolution is confirmed, not just initiated
Internal Communication & Follow-Through
Coordinate daily with logistics, operations, and internal teams
Follow up persistently on unresolved issues until completion
Escalate risks that may impact retailer scorecards or performance metrics
Maintain operational momentum and accountability
Reporting & Data Support
Pull reports using Excel (including pivot tables where needed)
Maintain operational trackers and performance summaries
Support leadership with clean, accurate data visibility
Systems & Tools
Excel (required – strong fundamentals, comfort with reports and pivots)
Marketplace feed platforms (training provided)
Retailer portals and internal systems (training provided)
Canva (nice to have, not required)
Prior experience with specific platforms is not required. Training and documentation will be provided. Comfort working in data-heavy environments is essential.
Required Skills & Experience
Strong operational and analytical mindset
Solid Excel fundamentals (filters, formulas, basic pivots)
High attention to detail and data accuracy
Comfortable navigating multiple systems simultaneously
Confident internal communicator (email, follow-ups, coordination)
Proactive problem-solver who does not wait to be told what to fix
Strong follow-through until resolution is confirmed
Preferred Profile
Experience in e-commerce, marketplaces, or operations support
Comfortable working with data feeds, SKUs, UPCs, and inventory logic
Experience supporting cross-functional teams (logistics, ops, sales support)
South Africa–based candidates preferred due to communication style and ownership mindset
Work Schedule
Full-time: 40 hours/week
Core preference: 9:00 AM – 5:00 PM Eastern Time
Open to slight shifts (e.g., 10:00 AM – 6:00 PM ET) if beneficial for operations
Compensation & Engagement
Full-time, long-term role
Initial onboarding and training period expected (90 days)
Growth path into deeper ownership of marketplace operations
\n$800 - $1,100 a month
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