E-commerce Operations & Sales Manager (experience as a team leader is required)

E-commerce Operations & Sales Manager (experience as a team leader is required)
Application Deadline: 13 June 2026
Department: Operations
Employment Type: Freelance
Location: Philippines
Compensation: $500 - $1,000 / month

Description

Oversee day-to-day operations for the business, ensuring smooth workflow across sales, fulfillment, and customer service teams

Manage sales team productivity using remote monitoring tools (e.g., Hubstaff, remote PC systems) and ensure sales targets are achieved

Verify marketplace sales transactions, including Facebook and other platforms, ensuring transparency and commission accuracy

Process all website orders, including order confirmation, shipping label creation, dispatch coordination, and fulfillment tracking

Manage vendor order processing and ensure timely procurement of products

Monitor delayed shipments, missing parcels, and communicate with carriers to resolve delivery issues

Maintain e-commerce website operations, including product categories, listings, pricing accuracy, and inventory updates

Respond to customer calls, emails, and inquiries while supporting sales conversion efforts

Oversee Amazon marketplace operations and platform performance

Coordinate with the marketing team regarding Google Ads campaigns, promotions, and sales initiatives

Support parts sourcing, staff training, and operational guidance when needed

Prepare end-of-day sales reports, monthly revenue sheets, and operational performance summaries

Implement internal controls, checks, and balances to ensure accuracy, accountability, and transparency

Develop strategies to improve operational efficiency, customer satisfaction, and overall sales growth

Hard Requirements:

Minimum 3+ years of experience in e-commerce operations, sales management, or operations leadership

Proven experience managing online stores, order fulfillment, and marketplace platforms (Amazon, Facebook Marketplace, etc.)

Strong knowledge of shipping operations, carrier systems, and logistics coordination

Experience supervising remote teams and tracking productivity through tools such as Hubstaff or similar platforms

Strong understanding of sales reporting, KPI management, and revenue tracking

Experience with website product management, pricing updates, and category organization

Excellent written and verbal English communication skills

Strong leadership, problem-solving, and decision-making abilities

Highly organized with strong multitasking skills in a fast-paced environment

Advanced proficiency in spreadsheets, reporting tools, CRM systems, and e-commerce software

Automotive parts or aftermarket industry experience is strongly preferred

Reliable internet connection and ability to work aligned with business operating hours as required

Schedule:
HOURS/WEEK:
40 hours per week
SCHEDULE:

Monday to Saturday

9AM - 6PM Eastern Standard Time Zone

Offer:
OFFER:

Weeks 1–4: $500CAD/mo

Weeks 5-12: $750CAD/mo

Weeks 13 onwards: $1350CAD/mo