EHR HelpDesk Analyst w/ EPIC certification

Hello,

Job: EHR Helpdesk Analyst 2nd Shift

Location: Fully Remote

Candidate understand this is a first shift position and the working requirements are 7:00 AM EST – 3:30 PM EST which includes weekends and holidays.

Please state date and location of Epic experience.

Provides advanced Epic EHR support across 13 facilities. Fully remote, 1st shift (7AM–3:30PM EST). Resolves technical issues, manages access, and supports users; includes weekends and holidays to ensure reliable patient‑care systems.

Minimum of 2 years providing Epic technical support in a healthcare or clinical environment. - Required 2 Years

Proficient with ServiceNow or other enterprise ticketing systems. - Required 2 Years

In-depth understanding of EHR platforms (e.g., Epic, Cerner, Allscripts). - Required 2 Years

Epic certification in one or more modules (e.g., EpicCare, Ambulatory, Security, or Service Desk). - Highly desired

Experience supporting Epic applications (e.g., Ambulatory, Inpatient, ASAP, or HIM). - Highly desired

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Thanks

Srujana

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