Electronic Communications Agent

IHMVCU is a collaborative and supportive workplace committed to helping employees succeed. The Electronic Communications Agent supports members through various remote channels, focusing on delivering excellent service and resolving inquiries efficiently.

Responsibilities

• Deliver friendly, professional service to members and potential members through chat and other remote channels, ability to handle multiple at once while accurately updating member accounts
• Assist with a wide range of questions and transactions, aiming to resolve needs on the first contact
• Communicate clearly and professionally in writing with patience and care to understand member needs, with strong attention to detail
• Educate members on financial tools, products, and services while following policies and procedures
• Build relationships with members and identify opportunities to support their financial well-being
• Collaborate with teammates and other departments to resolve questions or issues
• Stay engaged in trainings, meetings, and ongoing learning to remain current on processes and compliance
• Use technology comfortably and seek opportunities to grow and expand skill sets

Skills

• High School diploma or equivalent
• Minimum 1 year experience in a Contact Center environment, preferably within a Credit Union or financial institution
• Ability to use technology, including chat platforms, email and multiple systems at once
• Experience identifying member needs and educating on products and services
• Strong ability to work independently with high volume, escalating questions or concerns
• Excellent written communication, problem-solving, and member service skills

Benefits

• Outstanding training; We are committed to learning new skills and growing personally & professionally
• Competitive compensation
• 401(k) with company match and profit sharing
• Paid time off with paid holidays
• Life Insurance
• Paid Community Volunteering
• Education reimbursement
• Fitness reimbursement
• Health insurance including dental and vision
• Flexible Spending Accounts & Health Savings Accounts
• Employee Assistance Program (EAP)
• Access to fitness center

Company Overview