**Email/Chat/Phone Specialist (Nights and Weekends) at arenaflex**
Join the arenaflex team as an Email/Chat/Phone Specialist (Nights and Weekends) and become a key player in delivering exceptional customer experiences for live event enthusiasts. As a representative of the arenaflex brand, you will be at the forefront of ensuring that our customers receive the right seats at the right price, while fostering a passion for live events that sets us apart from the rest.
**About arenaflex**
arenaflex is a leading online marketplace for live event tickets, dedicated to creating unforgettable experiences for our customers. With a shared passion for live events, our team thrives on making connections with our customers, whether it's troubleshooting a technical concern or answering questions about events or our services. As an Email/Chat/Phone Specialist (Nights and Weekends), you will be part of a dynamic team that is committed to delivering exceptional customer experiences, while driving business growth and innovation.
**Key Responsibilities**
As an Email/Chat/Phone Specialist (Nights and Weekends), your primary responsibilities will include:
* Handling customer contacts, promptly and professionally, via phone, email, and live chat
* Answering questions about purchases, orders, inventory, and upcoming events
* Providing proactive support to customers via phone, email, and live chat
* Utilizing internal and external technology to manage order fulfillment
* Collaborating with the team to create memorable experiences for customers who share our passion for live events
* Contributing to the growth and development of the team, while upholding arenaflex values and norms
**Career Progression**
As you progress in your role, you can expect the following milestones:
* **30 days in**: Complete new hire orientation, learn about ticket marketplaces, and acclimate to team and company norms. Gain access to internal systems and shadow teammates to learn from their experiences.
* **90 days in**: Perform core responsibilities comfortably on your own, maintain and harvest internal and external relationships, and contribute to business goals and team efficiencies.
* **180 days in**: Apply methods to execute individual tasks that positively impact the team, play an active role in continued learnings, and handle front-line customer escalations and follow-ups.
**What You'll Bring**
To succeed in this role, you will need:
* 1-2 years of customer service experience via phone, email, and live chat
* A team player mentality and drive to contribute to culture and growth
* A sense of curiosity to ask questions and keenness to improve upon work
* Passion for live events (sports, concerts, or theatre)
* Flexible schedule to work evenings, weekends, and holidays
* Excellent verbal and written communication skills
* Experience with Zendesk or similar help desk software
**Schedule**
As an Email/Chat/Phone Specialist (Nights and Weekends), you can expect a hybrid schedule with 3 days in office and 2 days remote. Your specific schedule will be:
* 1:30pm-10:00pm Thursday/Friday off
* 1:30pm-10:00pm Monday/Tuesday off
**Compensation and Benefits**
arenaflex offers a competitive compensation package, including:
* $40,000 base salary with bi-annual bonuses and equity
* Fully paid training
* Competitive benefits, including FLEX PTO, mental health days, medical, dental, and vision insurance, 401K matching, and monthly credits and discounts for attending live events
* Hybrid working model
* Variety of additional workplace perks
**Why Join arenaflex?**
At arenaflex, we believe that our employees are the driving force behind our success. We offer a dynamic and supportive work environment, where you can grow and develop your skills, while making a real impact on our customers' experiences. If you're passionate about live events and customer service, and are looking for a challenging and rewarding role, we encourage you to apply.
**Apply Now**
Ready to join the arenaflex team and become an Email/Chat/Phone Specialist (Nights and Weekends)? Apply now and take the first step towards a career that will leave you with unforgettable memories and a sense of pride and accomplishment.
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