Employee Advocate

Who We Are:

Sequoia is the strategic partner helping investor-backed companies of all sizes achieve their business goals through smarter people spend. For 24 years, we’ve guided the most innovative employers to navigate growth and get the most out of their global people investment. With our expert advisory team and integrated platform, we help clients drive business impact through their total comp and benefits, improving executive decision making, controlling costs, protecting the business, and elevating the employee experience. Visit Sequoia.com or follow us on LinkedIn to learn more.

This position is based in Tempe, Arizona and only candidates within a commutable distance to our Tempe office will be considered.

What You Get to Do:  
 

Manage benefit service lines for multiple client accounts and resolve employee questions efficiently 

Provide education to client employees on benefits and perks, retirement planning issues, Sequoia tech tools, etc. 

Act as a resource and advocate for client employees with claims management cases 

Assist employees with navigation of Sequoia’s three client web portals and mobile app 

Prepare quarterly reports and attend review meetings with clients 

Help build out knowledge center and FAQs 

Participate in process improvement activities as needed 

What You Bring:  
 

Bachelor's Degree 

5+ years of direct experience in a client service environment 

Passion for delivering exceptional client service 

Proven experience in a customer service role taking multiple phone calls and managing high volume email inquiries 

Ability to navigate through various web tools and phone to communicate instructions effectively 

Must be a listener and a good problem solver 

Strong verbal and written communication skills 
 

Ability to perform research to solve issues 

Human resources/benefits and Salesforce experience preferred 

Sequoia’s Culture – Our most important asset 

Integrity 

Passion for service 

Innovative 

Growth oriented 

Caring for others 

Promise-centric 

Focused on relationship building 

Sequoia provides equal opportunity to all applicants without regard to race, color, creed, religion, citizenship, national origin, age, sex, sexual orientation, gender identity, pregnancy, marital status, military or veteran status, disability, or any other basis prohibited by applicable law.

Compensation & Benefits
Sequoia provides competitive compensation including base salary, performance-based bonus programs, and comprehensive benefits package including 401(k) matching. 

Sequoia’s Candidate Privacy Policy 

https://www.sequoia.com/legal/candidate-privacy-policy/