Employee Tech - Support Engineer
TRADER is a Canadian leader in digital automotive solutions, seeking a User Support Engineer to join their IT team. In this role, you will provide high-quality technical support to internal employees and collaborate with IT and engineering teams to resolve issues efficiently.
Responsibilities
- Provide white-glove technical support to end users, both onsite and remotely
- Act as the primary point of contact for IT incidents, service requests, and user inquiries
- Install, configure, and support Windows and macOS laptops, mobile devices, and corporate IT applications
- Manage and prioritize support tickets to meet Service Level Agreements (SLAs)
- Document issues, resolutions, and updates in the service management system
- Collaborate with IT and engineering teams to resolve escalated issues
- Create and maintain support and procedural documentation
- Provide end-user guidance and training when required
- Support device lifecycle activities including onboarding and offboarding
- Follow IT security policies and best practices
- Deliver excellent customer service aligned with company values
Skills
- Diploma or degree in Computer Science, Information Technology, or equivalent experience
- Experience supporting Windows and macOS environments
- Strong understanding of computer hardware and mobile technologies
- Working knowledge of virtualization technologies
- Experience with Microsoft 365 (Outlook, Teams, SharePoint, OneDrive)
- Familiarity with Zoom meetings and collaboration tools
- Basic understanding of Active Directory, Microsoft 365 Admin Center, and Okta
- Exposure to IT Service Management (ITSM) tools
- Strong communication and customer service skills
- Excellent organizational and problem-solving abilities
- Interest or hands-on experience using AI-based assistants or productivity tools
- Basic understanding of how AI systems such as large language models work
- Curiosity about applying AI to improve IT support processes, documentation, automation, or user experience
Benefits
- Gym discounts
- Employee and Family Assistance program
- Virtual wellness events
- Conferences & training budget
- Regular internal training programs
- 3% matching towards your pension and multiple forms of income protection.
- Annual bonus structure
- 3% CPP matching
Company Overview