Engagement Specialist, BHPMW - Full-time

divdivp id="isPasted"strongspanSummary:/span/strongspannbsp;The Engagement Specialist, BHPMW provides CP supports and outreach activities to Assigned Enrollees. nbsp;/span/ppstrongspanWhy Work for SMOC?/span/strong/pullispanPaid Time Off: All full-time employees can accrue up to 3 weeks of vacation, and 2 weeks of sick time and are eligible for 12 paid holidays during their first year of employment./span/lilispanEmployer-paid Life Insurance amp; ADamp;D and Long-Term Disability for full-time employees./span/lilispanComprehensive Benefits Package including Medical Plans through Mass General Brigham with an HRA Employer cost-sharing program, Dental Plans with Orthodontic Coverage, and EyeMed Vision Insurance available to full-time employees./span/lilispan403(B) Retirement Plan with a company match starting on day one for all full-time and part-time employees./span/lilispanAdditional voluntary benefits including; Term and Whole Life Insurance, Accident Insurance, Critical Illness, Hospital indemnity, and Short-Term Disability./span/lilispanFlexible Spending Accounts, Dependent Care Accounts, Employee Assistance Program, Tuition Reimbursement and more./span/li/ulpstrongspanPrimary Responsibilities:/span/strong/pul type="disc"lispanEnsure immediate engagement and contact with all newly assigned enrollees within 72 hours./span/lilispanCollaborate with the Team and conduct daily outreach efforts to members assigned to the CP under the supervision of the Clinical Care Manager./span/lilispanConduct all outreach and engagement activities with Assigned Enrollees and collaborate with the Team to schedule in-person contacts with the enrollees formdash;including but not limited tomdash;scheduling enrolleesrsquo; intakes, obtaining member signatures on various eHana documents, and facilitating in-person visits with outside agencies and providers as needed./span/lilispanWork collaboratively with all Team members and communicate on enrollee activities in real time./span/lilispanEnsure each assigned enrollee is given the opportunity to sign the CP Participation Form or decline to do so. Ensure documentation of this process is clear and documented in eHana.nbsp;/span/lilispanParticipate in all required orientation and training. nbsp;/span/lilispanLearn all BHCP policies, procedures, protocols and plans and deliver CP supports and activities in compliance with them. nbsp;/span/lilispanComplete all required documentation in a timely manner./span/lilispanAttend and actively participate in supervision and staff meetings./span/lilispanConsults with RN, CCM, and other CP Team members as needed around clinical, medical, and other matters./span/lilispanEnsure that all clients are treated with dignity and respect in accordance with BHPMWrsquo;s Human Rights policy./span/lilispanPerform all duties in accordance with the agencyrsquo;s policies and procedures./span/lilispanStrictly follow all agency Performance Standards./span/li/ulpstrongspannbsp;/span/strong/ppstrongspanKnowledge and Skill Requirements:/span/strong/ppstrongspannbsp;/span/strong/pullispanBA/BS degree in a field related to human services with a minimum of 1 year of experience or High School diploma/GED with a minimum of 3 years of experience working with adults in a community-based and/or medical setting./span/lilispanAbility to maintain personal and professional boundaries/span/lilispanExcellent verbal and written communications skills.nbsp;/span/lilispanStrong skills in the areas of communication, follow through, collaboration, and customer service.nbsp;/span/lilispanStrong Computer skills proficiency in contemporary Windows operating systems and Windows office suites with an emphasis on Word and Excel; ability to learn new systems; experience entering and working with data; and comfort and experience using mobile technologies.nbsp;/span/lilispanExcellent organizational, time management, problem solving skills.nbsp;/span/lilispanAbility to openly address and acknowledge issues of substance use and mental illness./span/lilispanKnowledge regarding psychiatric rehab and/or substance use and understanding of recovery model./span/lilispanMust be able to perform each essential duty satisfactorily./span/lilispanStrongly prefer that a candidate will have a demonstrated understanding of and competence in serving culturally diverse populations./span/lilispanMust hold a valid driversrsquo; license. nbsp;Must have access to an operational and insured vehicle and be willing to use it to drive to memberrsquo;s homes, medical offices and hospitals, and community settings. Must be willing to spend 100% of time traveling.nbsp;/span/lilispanMust have ability to read English and communicate effectively in the primary language of the program to which he/she is assigned./span/li/ulpstrongnbsp;/strong/ppstrongOrganizational Relationship:nbsp;/strongDirectly reports to Clinical Care Manager./ppstrongspannbsp;/span/strong/ppstrongspanPhysical Requirement: /span/strongspanThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. nbsp;/span/ppstrongspannbsp;/span/strong/ppstrongWorking Conditions:/strong This facility is a non-smoking environment. nbsp; As part of the responsibilities of this position, the Engagement Specialist, BHPMW will have direct or incidental contact with clients served by SMOC in various programs funded or administered through the Executive Office of Health and Human Services. nbsp; A successful background check is required./ppstrongspannbsp;/span/strong/ppstrongspanRemote Work Option: /span/strongspanRemote work is permissible in some positions at SMOC depending on the key functions and responsibilities. The Engagement Specialist, BHPMW position is eligible to work from home strong--%/strong of the week in scheduling coordination with the department manager./span/p/div/div
br/Monday-Friday; 9am-5pmbr/35
divdivp id="isPasted"strongspanSummary:/span/strongspannbsp;The Engagement Specialist, BHPMW provides CP supports and outreach activities to Assigned Enrollees. nbsp;/span/ppstrongspanWhy Work for SMOC?/span/strong/pullispanPaid Time Off: All full-time employees can accrue up to 3 weeks of vacation, and 2 weeks of sick time and are eligible for 12 paid holidays during their first year of employment./span/lilispanEmployer-paid Life Insurance amp; ADamp;D and Long-Term Disability for full-time employees./span/lilispanComprehensive Benefits Package including Medical Plans through Mass General Brigham with an HRA Employer cost-sharing program, Dental Plans with Orthodontic Coverage, and EyeMed Vision Insurance available to full-time employees./span/lilispan403(B) Retirement Plan with a company match starting on day one for all full-time and part-time employees./span/lilispanAdditional voluntary benefits including; Term and Whole Life Insurance, Accident Insurance, Critical Illness, Hospital indemnity, and Short-Term Disability./span/lilispanFlexible Spending Accounts, Dependent Care Accounts, Employee Assistance Program, Tuition Reimbursement and more./span/li/ulpstrongspanPrimary Responsibilities:/span/strong/pul type="disc"lispanEnsure immediate engagement and contact with all newly assigned enrollees within 72 hours./span/lilispanCollaborate with the Team and conduct daily outreach efforts to members assigned to the CP under the supervision of the Clinical Care Manager./span/lilispanConduct all outreach and engagement activities with Assigned Enrollees and collaborate with the Team to schedule in-person contacts with the enrollees formdash;including but not limited tomdash;scheduling enrolleesrsquo; intakes, obtaining member signatures on various eHana documents, and facilitating in-person visits with outside agencies and providers as needed./span/lilispanWork collaboratively with all Team members and communicate on enrollee activities in real time./span/lilispanEnsure each assigned enrollee is given the opportunity to sign the CP Participation Form or decline to do so. Ensure documentation of this process is clear and documented in eHana.nbsp;/span/lilispanParticipate in all required orientation and training. nbsp;/span/lilispanLearn all BHCP policies, procedures, protocols and plans and deliver CP supports and activities in compliance with them. nbsp;/span/lilispanComplete all required documentation in a timely manner./span/lilispanAttend and actively participate in supervision and staff meetings./span/lilispanConsults with RN, CCM, and other CP Team members as needed around clinical, medical, and other matters./span/lilispanEnsure that all clients are treated with dignity and respect in accordance with BHPMWrsquo;s Human Rights policy./span/lilispanPerform all duties in accordance with the agencyrsquo;s policies and procedures./span/lilispanStrictly follow all agency Performance Standards./span/li/ulpstrongspannbsp;/span/strong/ppstrongspanKnowledge and Skill Requirements:/span/strong/ppstrongspannbsp;/span/strong/pullispanBA/BS degree in a field related to human services with a minimum of 1 year of experience or High School diploma/GED with a minimum of 3 years of experience working with adults in a community-based and/or medical setting./span/lilispanAbility to maintain personal and professional boundaries/span/lilispanExcellent verbal and written communications skills.nbsp;/span/lilispanStrong skills in the areas of communication, follow through, collaboration, and customer service.nbsp;/span/lilispanStrong Computer skills proficiency in contemporary Windows operating systems and Windows office suites with an emphasis on Word and Excel; ability to learn new systems; experience entering and working with data; and comfort and experience using mobile technologies.nbsp;/span/lilispanExcellent organizational, time management, problem solving skills.nbsp;/span/lilispanAbility to openly address and acknowledge issues of substance use and mental illness./span/lilispanKnowledge regarding psychiatric rehab and/or substance use and understanding of recovery model./span/lilispanMust be able to perform each essential duty satisfactorily./span/lilispanStrongly prefer that a candidate will have a demonstrated understanding of and competence in serving culturally diverse populations./span/lilispanMust hold a valid driversrsquo; license. nbsp;Must have access to an operational and insured vehicle and be willing to use it to drive to memberrsquo;s homes, medical offices and hospitals, and community settings.

Must be willing to spend 100% of time traveling.nbsp;/span/lilispanMust have ability to read English and communicate effectively in the primary language of the program to which he/she is assigned./span/li/ulpstrongnbsp;/strong/ppstrongOrganizational Relationship:nbsp;/strongDirectly reports to Clinical Care Manager./ppstrongspannbsp;/span/strong/ppstrongspanPhysical Requirement: /span/strongspanThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. nbsp;/span/ppstrongspannbsp;/span/strong/ppstrongWorking Conditions:/strong This facility is a non-smoking environment. nbsp; As part of the responsibilities of this position, the Engagement Specialist, BHPMW will have direct or incidental contact with clients served by SMOC in various programs funded or administered through the Executive Office of Health and Human Services. nbsp; A successful background check is required./ppstrongspannbsp;/span/strong/ppstrongspanRemote Work Option: /span/strongspanRemote work is permissible in some positions at SMOC depending on the key functions and responsibilities. The Engagement Specialist, BHPMW position is eligible to work from home strong--%/strong of the week in scheduling coordination with the department manager./span/p/div/div
br/Monday-Friday; 9am-5pmbr/35

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