English and Romanian Speaking Support Associate - Part time
About Wolt
At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe.
Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life.
What you’ll be doing
Handling customer inquiries via chat and phone — you’ll be the link between our courier partners, merchant partners, and end users of the Wolt app
Providing quick and effective feedback, resolving escalations, and managing technical issues
Reviewing and responding to user feedback
Overseeing and managing operations in the cities where Wolt operates
Maintaining a great customer experience and monitoring performance daily
Working on quality assurance (QA) and platform management
Our humble expectations
Excellent communication skills and plenty of patience
Persistence, kindness and empathy help you find the best solution for everyone involved
Great attention to detail and strong focus
You’re not intimidated by complex tasks that require quick thinking and good organization
You handle stressful situations, you multitask and can handle multiple incoming interactions with ease
Making fast decisions in challenging moments is one of your strengths
You understand the importance of great customer experience
You’re fluent in both Romanian and English (C1)
You have at least a high school diploma
You are willing to work in shifts, and on weekends, holidays
You’re comfortable with new apps and systems and adapt quickly
Any previous work experience is welcome, especially in a similar role — but it’s not a requirement! We’ll teach you everything you need to know.
What we offer
Fully remote work
Meal vouchers worth 30 RON per working day;
Medical subscription in the Regina Maria clinics network (Priority Plus plan);
Monthly sports activity budget (150 RON net, reimbursed upon invoice/receipt);
Access to Bookster — an online library with over 10,000 titles, including physical book loans, articles, and audiobooks
Birthday day off
Extra vacation days based on seniority (starting from 21 days + 1 additional day per year max 27 days per year)
Our Commitment to Diversity and Inclusion
We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.