Enrollment Customer Service Specialist

This is a remote position.

We are looking for an Enrollment Customer Service Specialist to provide remote support to families throughout the enrollment and registration process. This role involves assisting parents with questions, providing account support, helping with scheduling, and ensuring a positive customer experience.

The ideal candidate has strong communication skills, a professional attitude, and the ability to provide excellent service in a fast-paced remote environment.

Responsibilities

Assist families with enrollment inquiries and account support

Respond to customer questions via phone, email, and chat

Guide parents through registration processes

Update customer information in internal systems

Resolve basic customer concerns and escalate when needed

Maintain accurate records of customer interactions

Support scheduling and appointment coordination

Deliver a professional and positive customer experience

Requirements

High school diploma 

Customer service or administrative experience preferred

Strong communication and problem-solving skills

Comfortable using online systems and communication tools

Ability to multitask in a remote work environment

Professional and friendly attitude

Benefits

Remote work flexibility

Paid training

Flexible scheduling

Career advancement opportunities

Supportive work environment