Enrollment Services Coordinator

OVERVIEW

 
Enrollment Services Coordinator – Employee Benefits
Remote | Preference for PST MST time zones (Select the primary work model: Remote / Hybrid / On-site- Add any relevant qualifiers: Time zone, city, regional preference, or collaboration needs
 
At Alera Group, our Employee Benefits teams help organizations attract, retain, and engage their workforce through creative, compliant, and competitive benefits strategies. We’re seeking a Enrollment Services Coordinator who will make a meaningful impact by delivering proactive client service, thoughtful benefits strategy, and a high-touch experience for both clients and employees.
 
About Alera Group
Founded in 2017, Alera Group has grown to become the 14th largest broker of U.S. business. We are passionate about our clients’ success in Employee Benefits, Property & Casualty Insurance, Retirement Plan Services, and Wealth Services.

With offices nationwide, our collaborative approach allows us to deliver national strength with local service.
 
This role supports clients by ensuring benefits programs are administered accurately, aligned with strategic objectives, and compliant with all regulatory requirements. You’ll partner with internal teams and client contacts to deliver seamless execution, creative solutions, and a superior client experience.
 
Why Alera Group
Meaningful Impact: Help clients and employees navigate benefits programs that drive retention, engagement, and satisfaction

Growth & Learning: Opportunities to deepen your expertise and gain exposure to a variety of clients and industries

Collaborative Culture: Work in a team-oriented environment that values accountability, partnership, and the principles of The Collaborative Way

RESPONSIBILITIES

What You’ll Do / Your Impact
Client Partnership & Service Excellence
Support Benefit Advisor onboarding and track new enroller setup through internal processes
Attend weekly meetings, document tasks, and send “Next Steps” updates while monitoring completion
Research enrollment questions by reviewing recordings, documenting outcomes, and verifying information in benefits administration systems
Provide post‑enrollment reports and status updates for each client
Operational & Compliance Excellence
Assist with RFP completion, census collection, and carrier proposal documentation
Create illustration spreadsheets once carrier proposals are received
Track RFP, proposal, illustration, and presentation workflows to ensure timely completion
Create QR codes, scheduling links, flyers, and enrollment materials for new accounts
Assist with carrier employer applications and termination letters
Update scheduling systems for open enrollment and new hire enrollment timelines
Verify paper enrollment forms, enter data into enrollment platforms, and provide deduction reports
Maintain enrollment materials and documentation in shared drives
Growth & Retention
Monitor enroller appointment acceptance and call activity to ensure timely outreach
Track enrollment progress and provide real‑time updates during enrollment cycles
Support new hire enrollment weeks by coordinating schedules, verifying employee status, and communicating with store managers
Conduct outbound calls to eligible employees to complete waivers or schedule enrollment appointments

QUALIFICATIONS

What You Bring
Required
Strong organizational skills and attention to detail
Ability to manage multiple tasks and deadlines simultaneously
Strong verbal and written communication skills
Comfort working with spreadsheets, trackers, and multiple systems
Ability to work independently while collaborating with a team
Preferred
Health insurance license
Bilingual (Spanish)
Experience with benefits administration or enrollment platforms such as Employee Navigator or Selerix
Core Competencies
Detail orientation and accuracy
Accountability and follow‑through
Collaborative mindset
Client‑first thinking

ADDITIONAL INFORMATION

Compensation:Hourly range: $30 – $31 per hour
 
Benefits:Alera Group offers comprehensive benefits including medical, dental, vision, life and disability coverage, 401(k), generous PTO, and more.
 
Work Model:This role is Remote
 
Professional Development – Alera Group Academy
At Alera Group, growth isn’t left to chance. Through Alera Group Academy, we provide structured development opportunities designed to help you expand your expertise and build a meaningful career.
You’ll have access to:
Role-specific learning paths

Leadership development programs

Technical and compliance training

Industry certifications and continuing education support

Peer learning and knowledge-sharing communities

Whether you’re deepening technical expertise or preparing for leadership, we’re invested in helping you grow.
Licensure & Certifications (If Applicable)
This position may require:
Active

Ability to obtain required licensure within months of hire

Ongoing continuing education to maintain active status

We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status, or any other protected class.

Alera Group is committed to protecting your privacy. Please review our Privacy Policy to understand what personal information we may collect and use as part of your application process.
 
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Location Type

Remote