Enterprise Solutions Engineer - North America
<h2>About ElevenLabs</h2><p>ElevenLabs is an AI research and product company transforming how we interact with technology.</p><p>We launched in January 2023 with the first human-like AI voice model. Today, we serve millions of users and thousands of businesses - from fast-growing startups to large enterprises like Deutsche Telekom and Meta. Our investors are some of the world's most prominent, including Andreessen Horowitz, ICONIQ Growth and Sequoia.
We've raised $781M in funding and our last valuation was $11B - multiples of 11, always.<br><br>We have expanded from voice into three main platforms:</p><ul><li><p>ElevenAgents enables businesses to deliver seamless and intelligent customer experiences, with the integrations, testing, monitoring, and reliability necessary to deploy voice and chat agents at scale.</p></li><li><p>ElevenCreative empowers creators and marketers to generate and edit speech, music, image, and video across 70+ languages.</p></li><li><p>ElevenAPI gives developers access to our leading AI audio foundational models.</p></li></ul><p>Everything we do is the result of the creativity and commitment of our team - builders doing the best work of their lives. We are researchers, engineers, and operators. IOI medalists and ex-founders.
If you want to work hard and create lasting positive impact, we want to hear from you.</p><p></p><h2>How we work</h2><ul><li><p><strong>High-velocity: </strong>Rapid experimentation, lean autonomous teams, and minimal bureaucracy.</p></li><li><p><strong>Impact not job titles: </strong>We don’t have job titles. Instead, it’s about the impact you have. No task is above or beneath you.</p></li><li><p><strong>AI first:</strong> We use AI to move faster with higher-quality results.
We do this across the whole company—from engineering to growth to operations.</p></li><li><p><strong>Excellence everywhere: </strong>Everything we do should match the quality of our AI models.</p></li><li><p><strong>Global team: </strong>We prioritize your talent, not your location.</p></li></ul><p></p><h2>What we offer</h2><ul><li><p><strong>Innovative culture:</strong> You’ll be part of a generational opportunity to define the trajectory of AI, surrounded by a team pushing the boundaries of what’s possible.</p></li><li><p><strong>Growth paths: </strong>Joining ElevenLabs means joining a dynamic team with countless opportunities to drive impact - beyond your immediate role and responsibilities.</p></li><li><p><strong>Learning & development</strong>: ElevenLabs proactively supports professional development through an annual discretionary stipend.</p></li><li><p><strong>Social travel</strong>: We also provide an annual discretionary stipend to meet up with colleagues each year, however you choose.</p></li><li><p><strong>Annual company offsite: </strong>Each year, we bring the entire team together in a new location - past offsites have included Croatia and Italy.</p></li><li><p><strong>Co-working</strong>: If you’re not located near one of our main hubs, we offer a monthly co-working stipend.</p></li></ul><h2>About the role</h2><p>As a Solutions Engineer, you'll work as part of a driven team to unlock the full potential of our voice AI platform for a growing customer base. Your mission is to efficiently scale our technical solutions to many enterprise customers, both directly and by improving our internal processes and supporting our sales teams.</p><p>As a Solutions Engineer, you can expect to:</p><ul><li><p>Collaborate strategically with Account Executives to enhance the technical aspects of the sales process.</p></li><li><p>Work directly with technical contacts from our customers and prospective customers to provide bespoke support and architect solutions.</p></li><li><p>Craft compelling technical demonstrations that clearly communicate our product's value proposition.</p></li><li><p>Create technical enablement resources that amplify our sales team's effectiveness and technical fluency.</p></li><li><p>Build self-service tools and documentation that empower customers to implement solutions independently.</p></li><li><p>Identify opportunities to productize common integration patterns or features, and work with our product teams to make these real!</p></li></ul><p></p><h2><strong>Requirements</strong></h2><p>We're looking for exceptional individuals who excel at working with customers on technical problems and excited to work with us to scale this efficiently. You'll thrive with us if you:</p><ul><li><p>Are passionate about AI, technology and ElevenLabs products.</p></li><li><p>Enjoy working directly with customers, iterating on solutions and providing tailored support</p></li><li><p>Have a talent for identifying patterns that can be standardized and scaled.</p></li><li><p>Have strong empathy for customers, sales and product teams.</p></li><li><p>Have a strong technical background in order to help customers architect integration between our solutions and their existing solutions</p></li><li><p>Experience working with customers.
It’s ok if you only worked with customers in student clubs or side projects, as long as you are interested in working closely with them on a technical capacity</p></li><li><p>Proficiency in Python, inclusive of a deep understanding of software development, software architecture, and common integration patterns.</p></li><li><p>Excellent communication skills with the ability to adapt messaging to different audiences.</p><p></p></li></ul><h2><strong>Location</strong></h2><p>This role is remote and can be executed globally. If you prefer, you can work from our offices in Bangalore, Dublin, London, New York, San Francisco, Tokyo, and Warsaw.<br></p><p>#LI-Remote</p>