Entry Level Claims Adjuster at Elephant Insurance Services, LLC. Maryland
Entry Level Claims Adjuster job at Elephant Insurance Services, LLC.. Maryland.
* Entry Level Claims Adjuster - Maryland**
*Job Category****:** Claims **Requisition Number****:** ENTRY001419 Showing 1 location **Job Details**
*Description**
At Elephant Insurance, we believe that people who like what they do, do it better. We pride ourselves on a relaxed and dynamic company culture that has earned us the honor of being named one of the best places to work! As our company grows, we encourage an environment of individual contribution, long-term commitment, and employee growth and development.
Elephant Insurance strives towards creating and sustaining a flexible, adaptable and customer-centric workplace atmosphere. We aim to uphold our start-up mentality backed by one of the UKs largest insurers, Admiral Group. We value our ability to identify and develop talented, motivated people to help Elephant become a growing, profitable, sustainable company with the customer at the center.
Our Claims department truly values internal development and is proud to say that all managers are promoted from inside the company. Claims also offers many avenues that employees can choose to go down to further their career.
*Start Date: March `1st, 2022**
*Summary of Benefits:**
Competitive medical, dental, vision and life insurance at little cost to employees
Stock grants and stock dividends for all employees, up to $5,000 per year
Competitive 401k Package
22+ days of Paid Time Off each year
Parental Leave Policy for new parents
*About our Claims Resolution Specialists:**
Claims Resolution Specialists at Elephant provide excellent customer service while assisting customers through the claims process. As a licensed adjuster you will learn to evaluate low complexity auto insurance claims to determine whether Elephant can pay for the claims and, if so, how much will be paid. Our adjusters assist our customers who have just been in an accident by guiding the customer through the claims process from the start all the way through to closely managing the customers vehicle repair process.
These adjusters are essential to our customers satisfaction and must be passionate about customer service. This role offers a unique opportunity for professional development as Elephant is a growing company that encourages internal promotions and growth.
*This is a full time work from home position, to ensure productivity in a home environment, applicants must meet the space and technology requirements outlined below.**
*Work at Home Requirements:**
A dedicated workspace that is free from background noise and distractions of any kind during business hours.
A reliable high-speed broadband Internet service provider with a connection speed of at least 5 megabytes. A speed test will be required.
Ability for Ethernet cable to be physically connected to carrier by the router or modem.
*Responsibilities:**
Provide superior customer service
Assist customers with the initial processing of vehicle claims
Manage and route inbound general customer claims inquiry calls
Help customers with questions regarding their claims
Provide general support to all teams in the Claims department by filing claims and following up on them
Work with more experienced claims associates to learn how to handle complex claims
Enter and document new claims which are received via live calls and/or vendor paper notices of loss
Process automobile insurance claims by doing the following
Collect statements from each party
Assess automobile damages
Arrange estimates for repairs
Assess liability and notifies each party of liability
Arrange payments for repairs
Manage rental and repair process for customers
Investigate automobile insurance claims by doing the following
Research previous claims and accidents
Verify that all statements are accurate
Request police reports and other evidence if necessary
Assist in Catastrophe situations
Able to sit at a desk and work on a computer for 8-hour workdays with breaks and lunch time provided
Ability to be on the phone for 8-hour workdays
Manual dexterity to type on computer
*Required Qualifications:**
High school diploma or equivalent
Ability to multi-task, organize, and work efficiently
Basic math, computer, and typing skills
Demonstrated communication skills and ability to resolve conflicts
Attention to detail and analytical skills
Talent for investigation and research
Positive attitude and willingness to adapt
**Must be a resident of Maryland**
*Preferred Qualifications:**
Prior work from home experience
Bachelors degree
2 4 years of customer service or claims experience
Experience with Microsoft Office programs such as Word, Excel, and Outlook
Elephant Insurance Service LLC is an equal opportunity employer.
*Qualifications**
*Skills**
*Behaviors**
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*Education**
*Experience**
*Licenses & Certifications**
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