Entry-Level Client Project Coordinator 1

Pace® Labs is one of the leading environmental testing labs in the United States, and they are seeking an Entry-Level Client Project Coordinator 1 to provide administrative support for the Project Management Team. This role involves acting as a liaison between project management and sample receiving, ensuring successful project setup and client communication.

Responsibilities

• Administrative work overseeing, reviewing, completing, and processing various project management forms, documents, databases, and related materials and information
• Acts as a liaison regarding client project needs and provides guidance and suggested actions to the rest of the Pace® team to ensure a successful project set up
• Directs client calls and requests to the appropriate project manager for follow-up
• Schedules and enters bottle orders into the container order system based on the client's sample needs
• Reviews login dashboard and updates information and confirmations as necessary
• Assists with developing or participating in project management or cross-functional project or program objectives, which include proposed budgets, timelines, materials, personnel, and other project requirements; receives direction and presents information to management
• Interprets and applies department policies and procedures, and assists with applicable laws, rules, and regulations; receives guidance with these areas as needed
• Contributes to the efficiency and effectiveness of the department's service to its customers by offering suggestions and directing or participating as an active member of a work team
• Promotes and supports the overall mission of Pace® by demonstrating courteous and cooperative behavior when interacting with customers and staff; acts in a manner that promotes a harmonious and effective workplace environment

Skills

• Bachelor's degree in business administration, chemistry, biology, or a closely related field
• One (1) year of customer service experience
• Principles, practices, and techniques of customer service
• Computer applications and systems related to the work
• Understanding of dealing with a variety of individuals from various socio-economic, ethnic, and cultural backgrounds, occasionally where relations may be confrontational or strained
• Correct business English, including spelling, grammar, and punctuation
• Performing and providing professional-level customer service in a variety of markets
• Training others in policies and procedures related to the work
• Preparing functionals reports, correspondence, and other written materials
• Using initiative and independent judgment within established organizational and department guidelines
• Using tact, discretion, and prudence in working with those contacted in the course of the work
• Contributing effectively to the accomplishment of team or work unit goals, objectives, and activities
• Establishing and maintaining effective working relationships with a variety of individuals contacted in the course of the work

Benefits

• Medical
• Dental vision
• 401K retirement savings plan (100% vested immediately in the employer match)
• Life
• Disability and voluntary benefits
• Paid time off for holiday, sick and vacation days
• HSA
• Wellness program
• Flexible spending accounts
• Tuition reimbursement
• Employee Assistance program
• Parental leave
• Optional legal coverage
• ID theft

Company Overview