Epic User Access and Provider (SER)

ONLY CANDIDATES WITH EPIC SECURITY CERTIFICATION & EXPERIENCE WILL BE CONSIDERED.

Key Responsibilities:
• Process and fulfill Epic user access requests, including account creation, modifications, deactivations, and role changes.
• Assign and maintain security templates, user roles, and access levels based on job responsibilities, adhering to least privilege and segregation of duties principles.
• Coordinate Epic security audits, access reviews, and monitor for inappropriate or excessive permissions.
• Support onboarding and offboarding processes, ensuring timely updates to Epic access based on employment status, role changes, and facility requirements.
• Ensure all access requests and configurations align with HIPAA, state IT security policies, and organizational standards.
• Participate in internal and external audits, providing reports and documentation as required.
• Identify and report security risks or access anomalies to the IT Security & Compliance Manager.
• Serve as the primary point of contact for Epic access issues across 13 facilities, partnering with HR, Clinical Informatics, and department leadership.
• Respond to incidents and service requests related to Epic user access in ServiceNow, escalating complex issues as needed.
• Support Epic go-lives, upgrades, and maintenance events by ensuring accurate and timely access provisioning.
• Maintain accurate records of all Epic access requests, approvals, and changes to support audit readiness.
• Generate reports on user access, role utilization, and permissions for compliance, operational reviews, and process improvements.
• Develop and maintain documentation, including standard operating procedures (SOPs), training materials, and knowledge base articles for Epic security processes.

Required/Desired Skills

Skill

Required /Desired

Amount

of Experience

Certified by Epic in Security and Security Coordinator

3

Years

Understands the Epic software security structures, including user profiles, roles, and security classes.

3

Years

Understanding of concepts of confidentiality and data security

5

Years

Security administration experience

5

Years

Problem Solving, Collaboration and Customer Service

5

Years

Oral and Written communications

5

Years

Ability to identify and escalate issues and mitigate identified risks.

5

Years

Health information technology experience

Highly desired

0

State government experience

Nice to have

0

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