**Equipment Finance Collections Customer Service Representative - Gresham, OR**
Join arenaflex, a leading financial institution, in its mission to empower customers and communities through innovative financial solutions. As an Equipment Finance Collections Customer Service Representative, you will play a vital role in delivering exceptional customer experiences, resolving account delinquencies, and driving business growth. If you're passionate about customer service, collections, and negotiations, this is an exciting opportunity to join a dynamic team and grow your career.
**About arenaflex**
arenaflex is a forward-thinking financial institution committed to making a positive impact on the lives of our customers and the communities we serve. With a rich history of innovation and a strong focus on customer-centricity, we're dedicated to helping individuals, businesses, and communities achieve their financial goals. Our team is passionate about delivering exceptional service, driving business growth, and making a difference in the world.
**Job Summary**
As an Equipment Finance Collections Customer Service Representative, you will be responsible for providing high-quality customer service, resolving account delinquencies, and driving business growth. You will work closely with customers to understand their needs, provide solutions, and ensure a positive experience. This role requires strong communication, negotiation, and problem-solving skills, as well as the ability to work in a fast-paced environment.
**Responsibilities**
* Answer incoming calls and assist customers with questions and concerns related to their delinquent accounts
* Process and respond to customer inquiries utilizing multiple systems to provide information on accounts while answering every call with professionalism
* Properly diagnose customer needs and proactively educate about the features and benefits of arenaflex products and services
* Maintain a positive attitude during stressful situations and demonstrate a genuine customer interest in resolving account delinquencies
* De-escalate situations involving dissatisfied customers, offering patient assistance and support
* Guide customers through troubleshooting or navigating the company website
* Strive to meet or exceed call center metrics while providing excellent customer service
* Research and problem-solve on the go to resolve customer issues efficiently
**Ideal Candidate**
We're looking for a highly motivated and customer-focused individual with a passion for collections, negotiations, and customer service. The ideal candidate will have:
* Basic knowledge of the financial industry
* Well-developed customer service skills
* Strong telephone and interpersonal skills
* Good problem-solving and negotiation skills
* Ability to identify and resolve/escalate problems with minimal guidance
* Effective written and verbal communication skills
* Proficient computer navigation skills using a variety of software packages, including Microsoft Office applications (including Excel and Word)
* Ability to plan and prioritize multiple processes effectively with strong attention to detail
* Good time management skills to maximize the number of clients that can be assisted while maintaining a high level of customer service
**Basic Qualifications**
* High school diploma or equivalent
* Two to four years of relevant experience
**Preferred Skills/Experience**
* Good knowledge of concepts, practices, policies, and procedures of banking products and services
* Effective telephone and interpersonal skills
* Strong problem-solving and negotiation skills
* Ability to handle difficult customer calls
* Proficient computer navigation skills using a variety of software packages, including Microsoft Office applications
* Ability to identify and resolve/escalate problems
* Good time management skills to maximize the number of clients that can be assisted while maintaining a high level of customer service
**Work Environment and Schedule**
This role offers a hybrid/flexible schedule, with an in-office expectation of 3 or more days per week and the flexibility to work outside the office location for the other days. The schedule is Monday - Friday, 8:00 am - 5:00 pm, with days onsite being Tuesday, Wednesday, and Thursdays. To successfully work remote, you'll need to have a quiet location to work, free from distractions, with reliable, hard-wired internet.
**Benefits**
arenaflex offers a comprehensive benefits package, including:
* Healthcare (medical, dental, vision)
* Basic term and optional term life insurance
* Short-term and long-term disability
* Pregnancy disability and parental leave
* 401(k) and employer-funded retirement plan
* Paid vacation (from two to five weeks depending on salary grade and tenure)
* Up to 11 paid holiday opportunities
* Adoption assistance
* Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law
**Equal Employment Opportunity**
arenaflex is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability, or veteran status, among other factors.
**E-Verify**
arenaflex participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories.
**Salary Range**
The salary range for this role is $20.00 - $21.15 - $23.27, depending on location and experience.
**How to Apply**
If you're passionate about customer service, collections, and negotiations, and are looking for a challenging and rewarding career opportunity, apply now to join the arenaflex team!
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