EUC Engineer

Job Summary:
We are looking for an experienced Imaging Engineer with strong expertise in
Microsoft Intune, Windows Autopilot, SCCM imaging, and end-user computing
support. The candidate will be responsible for device imaging, deployment,
troubleshooting, hardware support, and endpoint management for Windows
environments. Key Responsibilities:
 Manage and troubleshoot Windows 10 and Windows 11 imaging issues.
 Configure, deploy, and support Microsoft Intune and Windows Autopilot
solutions.
 Troubleshoot SCCM/MECM Task Sequence imaging and OS deployment
issues.
 Perform device provisioning, rebuilds, refresh, and replacement activities for
laptops and desktops.
 Support hardware troubleshooting for desktops, laptops, docking stations, and
peripherals.
 Handle endpoint enrollment, compliance, and policy troubleshooting in Intune.
 Troubleshoot Autopilot deployment issues including ESP, hybrid join, and
Azure AD join scenarios.
 Provide Level 2/Level 3 desktop support for end-user issues.
 Coordinate with vendors for hardware replacement and warranty support.
 Support software installations, patching, and endpoint configuration
management.
 Maintain imaging standards, deployment documentation, and operational
procedures.
 Work closely with infrastructure, security, and service desk teams for
endpoint-related activities.
 Support migration and refresh projects for enterprise devices.

Required Skills:
 Strong experience in Microsoft Intune administration and troubleshooting.
 Hands-on experience with Windows Autopilot deployment and
troubleshooting.
 Good experience in SCCM/MECM OS deployment and Task Sequence
troubleshooting.
 Strong knowledge of Windows 10 and Windows 11 operating systems.
 Experience with Azure AD Join and Hybrid Azure AD Join.
 Knowledge of endpoint compliance and configuration policies.
 Strong troubleshooting skills for desktop/laptop hardware issues.
 Experience in device replacement and user data migration activities.
 Understanding of Group Policy and endpoint security basics.
 Good communication and customer-handling skills. Preferred Skills:
 Knowledge of Microsoft Entra ID and Conditional Access.
 Experience with application packaging and deployment.
 Familiarity with PowerShell scripting.
 Experience supporting enterprise-scale environments. Preferred Certifications:
 Microsoft Intune / Endpoint Administrator certifications
 Modern Desktop Administrator Associate
 SCCM/MECM related certifications