ExOps Experience Analyst

Shipt is a retail tech company that connects people to reliable, high-quality delivery with a personal touch. The ExOps Experience Analyst will contribute to initiatives supporting various user groups and manage end-to-end projects involving data analysis and user sentiment to address business questions.

Responsibilities

• Manage end-to-end projects involving QA Analysts, including defining and documenting workflow, creating training aides, answering follow-up questions and spot-checking for accuracy
• Monitor results from ongoing surveys, other feedback channels, internal data points to identify areas that require deeper analysis
• Complete data analysis and pair it with user sentiment to develop overall a point of view for the business questions being asked
• Convert analysis findings into easy to understand presentations and share findings with business partner and create and manage project plans for ad-hoc analysis
• Organize and analyze unstructured feedback from various listening posts as well as maintain topic definition and accuracy for Global Text Analytics library
• Maintain Click-up 'Events' board to help track potential experience impactors

Skills

• You have a Bachelor's degree in any discipline
• You are proficient with tools commonly used at Shipt, such as Google Sheets, Google Slides, Clickup, Medallia and Slack
• Experience analyzing both structured and unstructured data (e.g. survey responses, text analytics, unstructured feedback, and business intelligence trends)
• You are an excellent and concise communicator
• You have experience managing small projects
• You are an organized, self-starter who is able to manage multiple priorities and meet agreed upon deadlines
• Proficiency with Snowflake and SQL preferred

Benefits

• Employees (and eligible family members) are covered by medical, dental, vision and more.
• Employees may enroll in our company’s 401k plan.
• Employees will also be eligible to receive discretionary vacation for exempt team members, paid holidays throughout the calendar year and paid sick leave.
• Other compensation includes eligibility for an annual bonus and the potential for restricted stock units based on role.

Company Overview

Company H1B Sponsorship