**Experienced Benefit Customer Service Representative – Remote Opportunity with arenaflex**

**Job Summary:**

Join arenaflex, a leading provider of innovative solutions, as a Benefit Customer Service Representative in a fully remote setting. As a key member of our team, you will deliver exceptional service to customers by assisting them with their healthcare or pension benefits via phone, email, and webchat. With a focus on empathy, accuracy, and confidentiality, you will play a vital role in upholding arenaflex's commitment to customer satisfaction.

**About arenaflex:**

arenaflex is a dynamic and forward-thinking organization that prioritizes innovation, customer satisfaction, and employee growth. Our team is dedicated to providing exceptional service and support to our clients, and we are seeking like-minded individuals to join our ranks. As a Benefit Customer Service Representative, you will have the opportunity to work with a diverse range of clients, develop your skills, and contribute to the success of our organization.

**Key Responsibilities:**

* Provide superior, empathetic customer service by phone, chat, and email, ensuring that customers receive accurate and timely assistance with their healthcare or pension benefits.
* Accurately explain complex benefit information in simple terms, using internal systems and documentation to resolve client inquiries.
* Maintain confidentiality and uphold HIPAA and data security standards, ensuring the protection of sensitive customer information.
* Collaborate with teammates and leadership to meet service standards, sharing knowledge and best practices to drive continuous improvement.
* Participate in training and development programs to enhance your skills and knowledge, staying up-to-date with industry trends and regulatory requirements.

**Work Hours & Flexibility:**

* Full-time hours during peak season (40 hours/week)
* Possible overtime available
* Off-season hours may range between 32–40 hours/week
* No weekends!

**Qualifications:**

* High School Diploma or GED (required)
* Previous call center or customer service experience (preferred, not required)
* Strong communication and problem-solving skills, with the ability to work effectively in a fast-paced environment.
* Bilingual? Spanish or French speakers can earn an additional $0.75/hr (must be fluent).

**Training & Orientation:**

* Start Date: August 18th / Hiring class each Monday thereafter
* Orientation is onsite for equipment pickup and brief training (1-day requirement)
* Important: No time-off is permitted in the first 90 days.

**Application Process:**

1. Submit Your Resume to: kgregory@alinestaffing.com
* Ensure your resume is accurate and up-to-date.
* Include start and end dates for all jobs (MM/YYYY format).
* Include location city and state for each position
* List the highest level of education completed (minimum: High School Diploma or GED).
2. Complete a Video Interview:
* You'll receive a link to a self-recorded HireVue video interview.
* You will receive an email from me that gives a prep/guideline for the interview questions asked.
* Dress professionally and record in a quiet, well-lit location.
* Your responses will be the major factor in the hiring decision.

**Benefits:**

* Competitive hourly rate: $16.50 – $18.75/hr (based on location)
* Comprehensive benefits package, including:
+ Dental insurance
+ Health insurance
+ Vision insurance
* Opportunities for career growth and professional development
* Flexible work arrangements, including remote work options
* Collaborative and supportive work environment

**Why Join arenaflex?**

* Make a real impact every day, delivering exceptional service to customers and contributing to the success of our organization.
* Develop your skills and knowledge through ongoing training and development programs.
* Enjoy a comprehensive benefits package and competitive compensation.
* Work in a collaborative and supportive environment, with opportunities for career growth and advancement.

**Ready to Apply?**

Send your resume to: kgregory@alinestaffing.com

Join a team where your customer service skills make a real impact every day!

**Location:**

Remote (Must live within 1 hour of specified city) – Pittsburgh, PA / Richardson, TX / Buffalo, NY / San Diego, CA

**Schedule:**

Full-Time | Monday–Friday | Shifts between 7:00 AM – 8:00 PM (some West Coast roles may start at 5:30 AM)

**Start Dates:**

First class begins August 18th. Weekly classes run through October 2025

**Status:**

Contract-to-hire (4–6 months) with strong potential for permanent placement

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