**Experienced Bilingual Customer Care Representative - Remote Opportunity at blithequark**

Are you a highly motivated and customer-focused individual with excellent communication skills in both English and Spanish? Do you thrive in a dynamic and fast-paced environment where no two days are the same? If so, we invite you to join blithequark as a Bilingual Customer Care Representative - Remote. As a key member of our team, you will play a vital role in delivering exceptional customer experiences, resolving complex issues, and driving business growth.

**About blithequark**

blithequark is a global, digital business services company that delivers cutting-edge, digitally powered business services to help the world's best brands streamline their business in meaningful and sustainable ways. With a global scale and local presence, we empower our employees to make a positive impact on our communities, clients, and the environment. Our company culture is built on the principles of innovation, collaboration, and customer-centricity, and we are committed to creating a workplace that is inclusive, diverse, and supportive.

**Benefits of Working with blithequark**

As a Bilingual Customer Care Representative - Remote at blithequark, you can expect a comprehensive benefits package that includes:

* Paid Training to equip you with the skills and knowledge you need to succeed
* Competitive Wages that reflect your value to the organization
* Full Benefits, including Medical, Dental, Vision, 401k, and more
* Paid Time Off to recharge and pursue your passions
* Employee wellness and engagement programs to support your physical and mental well-being
* Opportunities for career growth and professional development

**What You'll Do**

As a Bilingual Customer Care Representative - Remote, your primary responsibility will be to connect with customers via phone, email, chat, and social media to resolve their questions, issues, and concerns. You will:

* Calmly attempt to resolve and de-escalate any issues that may arise
* Escalate interactions when necessary and appropriate
* Respond to requests for assistance and/or possible processing payments
* Track all call-related information for auditing and reporting purposes
* Provide feedback on call issues
* Upsell when required

**What We're Looking For**

We're seeking fearless individuals who are inspired to deliver only the best in all that they do. To be successful in this role, you will need:

* Bilingual (English & Spanish) language proficiency
* Ability to work remotely in a virtual team environment
* 6 months of customer service experience (preferred)
* Over 18 years of age
* Ability to type 25 wpm
* High School Graduate or GED
* Comfort with desktop computer systems
* Proven oral and written communication skills
* Logical problem-solving skills
* Ability to navigate Windows operating systems
* Organization and work prioritization skills

**Work from Home Requirements**

To ensure your success as a Bilingual Customer Care Representative - Remote, you will need to meet the following work from home requirements:

* Provide a personal device (desktop, laptop, or tablet) with Windows 10 or later, Wired Ethernet LAN connection, Internet Connection (Satellite, wireless, and dial-up ISP are not permitted), and a minimum of 4GB RAM
* Internet Requirements:
+ Minimum subscribed download rate equal to or exceeds 15.0 Mbps
+ Minimum subscribed upload rate equal to or exceeds 5.0 Mbps
+ ISP must have no packet loss and ping under 50ms
+ Internet connections cannot be Satellite, Mobile Data (5G, 4G, 3G hotspots), P2P, or VPN
+ Proof of internet speed required
* Clean and quiet workspace

**Be Part of Our blithequark Family**

At blithequark, we believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued.

**EOE/Disability/Vets**

blithequark is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive and respectful of all employees.

**Ready to Join Our Team?**

If you're a motivated and customer-focused individual with excellent communication skills, we invite you to apply for the Bilingual Customer Care Representative - Remote position at blithequark. Join our team and be part of a global company that is making a positive impact on the world.

Apply for this job