**Experienced Bilingual Customer Service Representative – Healthcare Support and Network Engagement**

At arenaflex, we're dedicated to delivering exceptional healthcare services to our members and partners. As a Bilingual Customer Service Representative, you'll play a vital role in supporting our provider network, participants, and healthcare member services. If you're passionate about delivering top-notch customer service, have a strong work ethic, and are fluent in English and Spanish, we want to hear from you.

**About arenaflex**

arenaflex is a leading healthcare organization that's committed to improving the lives of our members and partners. We're a dynamic and innovative company that's always looking for talented individuals to join our team. Our mission is to provide high-quality healthcare services that meet the unique needs of our members, and we're looking for a Bilingual Customer Service Representative to help us achieve this goal.

**Responsibilities**

As a Bilingual Customer Service Representative, you'll be responsible for providing exceptional customer service to our provider network, participants, and healthcare member services. Your primary duties will include:

* Supporting provider network, participants, healthcare member services, and other departments (e.g., Engagement Center, Clinical, etc.) with application support, user, and other system support
* Assisting participants and providers with treatment scheduling, rescheduling, cancellations, and reassignments
* Data entry for demographic information for participants, providers, and healthcare member services
* Basic system support and general program questions for participants, providers, and healthcare member services
* Scheduling treatment sessions
* Utilizing phone, scheduling, and CRM tools to manage consumer/provider data
* Leveraging established job aids to support, connect, and educate participants and providers
* Applying best practices in responding to health plan participant questions or concerns, and ensuring high-quality follow-up in responding to member inquiries
* Accountable for meeting key performance indicators (KPIs)

**Skills and Qualifications**

To be successful in this role, you'll need to possess the following skills and qualifications:

* 1+ years of customer service experience in a call center setting
* 1+ years of experience with using Google Suite and Microsoft Office
* 1+ years of experience with using multiple computer systems and learning new systems as needed
* 1+ years of experience with working across various functional areas to resolve issues
* 1+ years of experience with handling multiple tasks simultaneously
* Bilingual fluency in English and Spanish
* Ability to work any shift between the hours of 9:00 AM – 5:30 PM EST OR 11:30 AM – 8:00 PM EST (Eastern Standard Time, regardless of candidate location) Monday – Friday. Specific shift will be assigned during training
* Must be 18 years of age OR older
* Previous healthcare customer service experience
* Ability to keep all company-sensitive documents secure (if applicable)
* Required to have a dedicated work area established that is separated from other living areas and provides information privacy
* Must live in a location that can receive an arenaflex-approved high-speed internet connection or leverage an existing high-speed internet service
* Excellent written and verbal communication skills
* Strong organizational skills

**Benefits and Perks**

As an arenaflex team member, you'll enjoy a comprehensive benefits package, including:

* Comprehensive benefits package
* Incentive and recognition programs
* Equity stock purchase

**Career Growth Opportunities and Learning Benefits**

At arenaflex, we're committed to helping our team members grow and develop their careers. As a Bilingual Customer Service Representative, you'll have access to:

* Ongoing training and development opportunities
* Mentorship programs
* Career advancement opportunities
* A dynamic and supportive work environment

**Work Environment and Company Culture**

arenaflex is a dynamic and innovative company that's committed to creating a positive and supportive work environment. Our company culture is built on the following values:

* Respect and empathy
* Collaboration and teamwork
* Innovation and creativity
* Excellence and accountability

**Compensation and Perks**

arenaflex offers a competitive compensation package, including:

* Competitive salary
* Comprehensive benefits package
* Incentive and recognition programs
* Equity stock purchase

**How to Apply**

If you're passionate about delivering exceptional customer service and have a strong work ethic, we want to hear from you. To apply for this role, please submit your resume and a cover letter outlining your qualifications and experience.

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**Equal Employment Opportunity**

arenaflex is an equal employment opportunity employer. We welcome applications from diverse candidates and are committed to creating a workplace that's inclusive and respectful of all employees.

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