**Experienced Bilingual Customer Service Representative – Oklahoma Residency Required**

At arenaflex, we're dedicated to delivering exceptional customer experiences that make a meaningful difference in people's lives. As a Customer Service Representative, you'll play a vital role in helping us achieve our mission of bringing heart to every moment of our customers' health. If you're passionate about providing top-notch service, have a strong preference for bilingual communication, and reside in Oklahoma, we want to hear from you!

**About arenaflex**

arenaflex is a leading healthcare organization that's committed to transforming the way we deliver care. Our purpose is to bring heart to every moment of our customers' health, and we're driven by a passion for innovation, collaboration, and making a positive impact on our communities. With a strong focus on employee development and well-being, we offer a dynamic work environment that's designed to inspire growth, creativity, and success.

**Job Summary**

As a Customer Service Representative, you'll be responsible for providing exceptional service to our members who require assistance with finding local community resources to meet their social needs. This role requires a strong preference for bilingual communication, as you'll be interacting with members who may have limited English proficiency. If you have personal experience with community resource navigation or have a passion for helping others, we encourage you to apply.

**Key Responsibilities**

* Perform inbound and outbound calls to members who require assistance with finding local community resources
* Utilize online applications and multiple screens to provide accurate and timely support
* Develop strong relationships with members by actively listening to their needs and concerns
* Provide empathetic and solution-focused responses to member inquiries
* Collaborate with internal teams to resolve complex issues and improve member satisfaction
* Stay up-to-date on community resources and services to ensure accurate information is provided to members

**Essential Qualifications**

* A minimum of 12 months of customer service or service industry-related experience with proven customer service skills
* Excellent computer skills, including typing proficiency, multi-tasking between online applications, and multiple screens
* Working knowledge of Microsoft products (Outlook, Excel, folders)
* Ability to provide a designated workspace free from noise and other distractions
* High-speed internet with the ability to hardwire via Ethernet from cable modem to PC
* Bilingual preferred and must be able to pass language certification

**Preferred Qualifications**

* At least 1 year in a call center setting
* Inbound/outbound call center experience
* Knowledge of Medicaid
* Personal experience with community resource navigation to assist with Medicaid needs
* Strong communication skills (oral and written)
* Strong analytical and problem-solving skills
* Active listening proficiency
* Ability to be receptive to feedback and to embrace continuous improvement
* Positive attitude and strong interpersonal skills
* Ability to display empathy towards customers' needs and concerns

**Skills and Competencies**

* Excellent communication and interpersonal skills
* Strong problem-solving and analytical skills
* Ability to work in a fast-paced environment with multiple priorities
* Strong attention to detail and accuracy
* Ability to work independently and as part of a team
* Strong customer service skills with a focus on empathy and solution-focused responses
* Ability to adapt to changing situations and priorities

**Career Growth Opportunities and Learning Benefits**

At arenaflex, we're committed to helping our employees grow and develop their skills. As a Customer Service Representative, you'll have access to a range of training programs, including:

* Ongoing training and development opportunities to enhance your customer service skills
* Opportunities for career advancement and professional growth
* Access to a range of benefits, including medical, dental, and vision coverage, as well as a 401(k) retirement savings plan
* A fully-paid term life insurance plan and short-term and long-term disability benefits
* Numerous well-being programs, education assistance, free development courses, and a CVS store discount

**Work Environment and Company Culture**

At arenaflex, we're proud of our dynamic and inclusive work environment. Our employees are self-disciplined, hardworking, curious, trustworthy, humble, and truthful. We make choices according to what is best for the team, we live for opportunities to collaborate and make a difference, and we make arenaflex the #1 Top Workplace in the area.

**Compensation, Perks, and Benefits**

The typical pay range for this role is $17.00 - $25.65. In addition to your compensation, you'll enjoy a range of benefits, including:

* Medical, dental, and vision coverage
* A 401(k) retirement savings plan
* A fully-paid term life insurance plan and short-term and long-term disability benefits
* Numerous well-being programs, education assistance, free development courses, and a CVS store discount
* Paid Time Off (PTO) or vacation pay, as well as paid holidays throughout the calendar year

**How to Apply**

If you're passionate about delivering exceptional customer service and have a strong preference for bilingual communication, we want to hear from you! Apply now to join our team of dedicated professionals who are committed to making a positive impact on our customers' lives.

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