**Experienced Cargo Agent (Customer Service Representative) - ORD**

As a key member of the arenaflex team, the Cargo Agent (Customer Service Representative) plays a vital role in ensuring the smooth transportation of cargo, providing exceptional customer service, and contributing to the company's mission of delivering outstanding results. If you're passionate about working in a fast-paced environment, have excellent communication skills, and are eager to learn and grow, this could be the perfect opportunity for you to join arenaflex as a Cargo Agent (Customer Service Representative) in ORD.

**How You'll Help Us Keep Climbing (Overview & Key Responsibilities)**

At arenaflex, every role is crucial to our success, and as a Cargo Agent (Customer Service Representative), you will be the face of our company, interacting directly with customers face-to-face and over the phone. This entry-level customer service position offers a unique opportunity to develop your skills, learn from experienced leaders, and advance your career.

As a Cargo Agent (Customer Service Representative), your key responsibilities will include:

* Providing exceptional customer service to internal and external customers, responding to their queries, and resolving issues in a timely and professional manner.
* Interacting with customers face-to-face and over the phone, using your excellent communication and interpersonal skills to build strong relationships.
* Processing cargo shipments, handling customer inquiries, and resolving issues related to cargo transportation.
* Working collaboratively with other teams to ensure seamless cargo transportation and customer satisfaction.
* Maintaining accurate records, reports, and data, ensuring compliance with company policies and procedures.
* Participating in training programs and workshops to develop your skills and knowledge.

**Benefits and Perks to Help You Keep Climbing**

At arenaflex, we believe in sharing success with our employees, and we offer a range of benefits and perks to help you keep climbing. Our culture is rooted in a shared dedication to living our values – Care, Integrity, Resilience, and Servant Leadership – every day, in everything we do. Our people are our success, and we're committed to providing a supportive and inclusive work environment that allows you to grow and thrive.

Some of the benefits and perks you can expect as a Cargo Agent (Customer Service Representative) at arenaflex include:

* Competitive salary and industry-leading profit-sharing program
* 401(k) with generous company contributions up to 9%
* Up to 2 weeks of vacation and 56 hours of paid personal time within a 12-month period
* 10 paid holidays per calendar year
* Comprehensive health benefits, including medical, dental, vision, short/long-term disability, and life insurance
* Family care assistance, including fertility support, surrogacy, and adoption assistance
* Holistic Wellbeing programs to support physical, emotional, social, and financial health
* Domestic and International space-available flight privileges for employees and eligible family members
* Career development programs to achieve your long-term career goals
* Worldwide partnerships to engage in community service and innovative goals created to focus on sustainability and reducing our carbon footprint
* Business Resource Groups created to connect employees with common interests to promote inclusion, provide perspective, and help implement strategies
* Recognition rewards and awards through the platform Unstoppable Together
* Access to over 500 discounts, specialty savings, and voluntary benefits through Deltaperks, such as car and hotel rentals, auto, home, and pet insurance, legal services, and childcare.

**What You Need to Succeed (Minimum Qualifications)**

To be successful as a Cargo Agent (Customer Service Representative) at arenaflex, you will need to possess the following minimum qualifications:

* Consistently prioritize the safety and security of self, others, and personal data.
* Embrace diverse people, thinking, and styles.
* Possess a high school diploma, GED, or high school equivalency.
* Be at least 18 years of age and have authorization to work in the United States.
* Have a valid driver's license.
* Possess basic digital literacy.
* Ability to frequently lift tools, supplies, or items weighing up to and including 50 pounds.
* Pass a physical ability test (PAT). You can prepare for the PAT by watching this video.
* Must wear required company-approved Personal Protective Equipment (PPE) to include, but not limited to: hearing protection, safety-toe footwear, protective headwear (bump cap or hard hat), and high visibility safety apparel subject to an approved accommodation, such as alternate PPE.

**What Will Give You a Competitive Edge (Preferred Qualifications)**

While the minimum qualifications are essential, having the following preferred qualifications will give you a competitive edge:

* Previous cargo freight and warehouse operations experience.
* Typing/computer skills are strongly preferred.

**Why Join arenaflex?**

At arenaflex, we're committed to creating a workplace that's inclusive, supportive, and empowering. We believe in sharing success with our employees and providing opportunities for growth and development. As a Cargo Agent (Customer Service Representative), you'll be part of a dynamic team that's passionate about delivering outstanding results and making a difference.

If you're passionate about working in a fast-paced environment, have excellent communication skills, and are eager to learn and grow, we encourage you to apply for this exciting opportunity to join arenaflex as a Cargo Agent (Customer Service Representative) in ORD.

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