Experienced Chat Support Specialist - Remote Customer Service & Sales Expert at blithequark

Revolutionizing Customer Experience in the Tire Industry

At blithequark, we're on a mission to transform the tire replacement experience through cutting-edge technology and a customer-centric approach. As a leader in the B2B tech platform space, we're seeking a highly skilled and motivated Chat Support Specialist to join our remote team. If you're passionate about delivering exceptional customer service, have a knack for sales, and thrive in a fast-paced environment, we want to hear from you.

About the Role

As a Chat Support Specialist at blithequark, you'll be the face of our company, interacting with customers through live chat sessions, providing expert tire knowledge, and resolving issues with a polite, clear, and concise demeanor. Your primary goal will be to create strong communication pathways between blithequark and its customers, driving sales, and ensuring 100% customer satisfaction.

Key Responsibilities

• Respond to inbound sales leads from current and potential customers, providing superior tire knowledge and technical assistance to finalize and close sales.
• Proactively make outbound contacts to current and potential customers to identify opportunities to increase tire sale revenues.
• Meet or exceed individual and department KPIs and performance goals by uncovering customer needs and offering exceptional sales and service.
• Handle inbound live chat sessions from online customers, verifying customer account information and order details.
• Process online orders, returns, replacements, adjustments, warranties, and installations, ensuring seamless customer experiences.
• Track deliveries, installation, inventory, pricing, and ensure all customer needs are met.
• Manage customer issues, ensuring 100% customer satisfaction through telephone and email follow-up.
• Understand and resolve customer questions, concerns, issues, and needs, maintaining positive relationships post-order.
• Collaborate with sales, marketing, operations, and business-to-business departments to ensure a smooth process and customer satisfaction.

Essential Qualifications

To succeed in this role, you'll need:

• A minimum of 1 year of contact center experience with at least 6 months of chat and sales experience.
• Experience with inbound and outbound product and service sales.
• Demonstrated ability to navigate computer programs, chat applications, and systems that support contact center initiatives.
• A high school diploma/GED or equivalent; an associate's or bachelor's degree is preferred.
• Proven customer service skills, with the ability to adapt to flexible work schedules and shifts.
• Clear and concise written and oral communication skills, with the ability to address customer needs effectively.
• Technical savvy and ability to learn and navigate computer systems quickly.
• Ability to build and develop open, honest, and friendly rapport with customers to resolve challenges.

Preferred Qualifications

While not required, the following skills and experiences are highly valued:

• Bilingual skills, with the ability to fluently speak and write in Spanish.
• Prior experience in the tire or automotive industry.
• Experience working in a remote environment.

What We Offer

At blithequark, we're committed to providing a supportive and inclusive work environment that fosters growth and innovation. As a Chat Support Specialist, you can expect:

• A competitive compensation package, primarily paid on a highly incentivized commission structure, with a starting compensation of $19.50/hour.
• Opportunities for career growth and professional development in a rapidly expanding company.
• A remote-first workplace with flexible scheduling to accommodate different time zones and work styles.
• A collaborative and dynamic culture that encourages creativity, curiosity, and forward thinking.
• Access to cutting-edge technology and tools to support your success.
• A closed Thanksgiving Day and Christmas Day, with a holiday blackout period from November 24th to December 31st.

Work Environment and Physical Effort

As a remote Chat Support Specialist, you'll work from the comfort of your own home, with the flexibility to create a workspace that suits your needs. However, you'll need to be able to:

• Sit for long periods of time, with minimal breaks.
• Talk through the computer for many meetings and one-to-one conversations.
• Continuously view a computer monitor and perform data entry tasks.
• Travel as necessary (