**Experienced Claims Customer Service Representative – Medical Documentation and Billing Expert**

At blithequark, we're committed to delivering exceptional customer service and innovative solutions in the ever-evolving healthcare industry. As a dedicated and detail-oriented Claims Customer Service Representative, you'll play a vital role in ensuring our clients receive accurate and efficient service while navigating the complexities of medical documentation and billing. If you're passionate about delivering outstanding customer experiences and possess a strong understanding of medical terminology, coding, and insurance verification processes, we encourage you to join our team.

**About blithequark**

blithequark is a leading provider of innovative healthcare solutions, dedicated to empowering healthcare providers and patients alike with cutting-edge technology and exceptional customer service. Our team is comprised of passionate professionals who share a common goal: to revolutionize the healthcare industry through collaboration, innovation, and a commitment to excellence. As a Claims Customer Service Representative at blithequark, you'll be part of a dynamic team that values diversity, inclusivity, and continuous learning.

**Key Responsibilities**

As a Claims Customer Service Representative, you'll be responsible for:

* Responding promptly to customer inquiries via phone or written correspondence, providing accurate information regarding services and procedures.
* Assisting with insurance verification processes, ensuring all necessary documentation is complete and accurate.
* Maintaining organized filing systems for medical records and documentation.
* Collaborating with healthcare providers and insureds regarding claims status and additional documentation that may be required.
* Utilizing financial software to manage patient accounts and track payments.
* Ensuring that all medical documentation is accurate and up-to-date in accordance with company policies.
* Working closely with team members to improve customer service processes and enhance overall client satisfaction.

**Requirements**

To succeed in this role, you'll need:

* Previous call center experience in a healthcare or insurance setting (preferably).
* Strong organizational skills with the ability to manage multiple tasks efficiently.
* Familiarity with medical terminology and documentation practices.
* Knowledge of medical billing processes, including ICD coding, CPT coding, state and federal regulations, and financial software applications.
* Ability to maintain confidentiality and handle sensitive information appropriately.
* Excellent communication skills with a focus on customer service excellence.

**Preferred Qualifications**

While not required, the following qualifications will make you an even stronger candidate:

* Bachelor's degree in a related field (e.g., healthcare administration, business, or communications).
* Certification in medical billing or coding (e.g., CPC, CMC, or CCS).
* Experience with electronic health records (EHRs) and practice management systems (PMS).

**Skills and Competencies**

To excel in this role, you'll need:

* Strong analytical and problem-solving skills.
* Excellent communication and interpersonal skills.
* Ability to work in a fast-paced environment with multiple priorities.
* Strong attention to detail and organizational skills.
* Proficiency in Microsoft Office and Google Suite.
* Familiarity with financial software applications (e.g., Epic, Cerner, or Meditech).

**Career Growth Opportunities and Learning Benefits**

At blithequark, we're committed to helping you grow and develop your skills. As a Claims Customer Service Representative, you'll have access to:

* Ongoing training and professional development opportunities.
* Mentorship programs to support your career growth.
* Opportunities for advancement within the company.
* A dynamic and supportive work environment that encourages collaboration and innovation.

**Work Environment and Company Culture**

As a remote employee, you'll have the flexibility to work from the comfort of your own home. Our company culture values:

* Diversity, equity, and inclusion.
* Continuous learning and professional development.
* Collaboration and teamwork.
* Innovation and creativity.
* Work-life balance and employee well-being.

**Compensation, Perks, and Benefits**

As a Claims Customer Service Representative at blithequark, you'll enjoy:

* Competitive hourly rate ($17.00 per hour).
* 401(k) retirement plan with company match.
* Employee assistance program (EAP).
* Health insurance.
* Life insurance.
* Paid time off.
* Vision insurance.
* Work-from-home flexibility.

**How to Apply**

If you're passionate about delivering exceptional customer service and possess a strong understanding of medical terminology, coding, and insurance verification processes, we encourage you to apply. Please submit your application, including your resume and a cover letter, to . We can't wait to hear from you!

**Application Question(s)**

* How many years of Health Insurance Claims Customer Service experience do you have?

**Education**

* High school or equivalent (preferred).

**Shift Availability**

* Day Shift (preferred).

**Work Location**

* Remote.

Don't miss this opportunity to join our dynamic team at blithequark. Apply today and take the first step towards a rewarding career in healthcare customer service!

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