**Experienced Customer Banking Specialist – Delivering Exceptional Banking Experiences in Castletown**

At arenaflex, we're committed to empowering our customers to achieve their financial goals and live their best lives. As a Customer Banking Specialist in our Castletown Branch, you'll play a vital role in delivering exceptional banking experiences to our customers, helping them navigate their financial journeys, and making a real impact in our local community.

**About arenaflex**

arenaflex has been serving our local communities for over 100 years, with a legacy of market-leading products, services, and technology. Our Retail Banking Services (RBS) team is the public face of arenaflex, delivering a seamless banking experience to over 10 million personal and small business customers. We're proud of our history and our commitment to making a positive difference in the lives of our customers.

**Join Our Team**

As a Customer Banking Specialist in our Castletown Branch, you'll be part of a high-performing culture that values collaboration, innovation, and customer-centricity. You'll have the opportunity to work with a talented team of professionals who are passionate about delivering exceptional banking experiences and making a real impact in our community.

**Key Responsibilities**

As a Customer Banking Specialist, you'll be responsible for:

* Conducting in-depth conversations with customers to understand their overall banking needs, including Home Loans, Business Banking, and Financial Advice
* Supporting customers with enquiries, maintenance on accounts, and processing applications for credit products
* Completing Financial Health Checks to assess customers' financial needs and identify any changes
* Educating and demonstrating our in-branch technology and digital banking options to customers
* Problem-solving and providing effective solutions while championing our processes, procedures, and driving our risk-adverse culture

**Essential Qualifications**

* Experience in delivering exceptional customer service, ideally in financial services, retail, or hospitality
* Excellent communication skills, with the ability to articulate financial terms in a clear way
* The ability to ask questions, find solutions, act with integrity, and place the customer at the centre of everything you do
* Ability to work in a retail environment that's busy and commercially driven
* A genuine interest in building a career with arenaflex

**Preferred Qualifications**

* Previous experience in a banking or financial services environment
* Knowledge of arenaflex products and services
* Ability to work in a team environment and contribute to a collaborative culture
* Strong problem-solving and analytical skills
* Ability to work in a fast-paced environment and adapt to changing priorities

**Skills and Competencies**

To succeed in this role, you'll need:

* Excellent communication and interpersonal skills
* Ability to work in a team environment and contribute to a collaborative culture
* Strong problem-solving and analytical skills
* Ability to work in a fast-paced environment and adapt to changing priorities
* Knowledge of arenaflex products and services
* Ability to articulate financial terms in a clear way
* Strong customer service skills, with a focus on delivering exceptional experiences

**Career Growth Opportunities and Learning Benefits**

At arenaflex, we're committed to helping our employees grow and develop their careers. As a Customer Banking Specialist, you'll have access to:

* Comprehensive training programs to help you develop your skills and knowledge
* Opportunities for career advancement and professional growth
* A supportive and collaborative work environment
* Access to arenaflex's extensive employee benefits and discounts
* A dynamic and inclusive culture that values diversity and inclusion

**Work Environment and Company Culture**

Our Castletown Branch is a vibrant and dynamic work environment that's committed to delivering exceptional banking experiences to our customers. As a Customer Banking Specialist, you'll be part of a high-performing team that values collaboration, innovation, and customer-centricity. We're proud of our culture and our commitment to making a positive difference in the lives of our customers.

**Compensation, Perks, and Benefits**

As an arenaflex employee, you'll have access to a range of benefits and perks, including:

* Competitive salary and bonuses
* Comprehensive health insurance and superannuation
* Access to arenaflex's extensive employee benefits and discounts
* A dynamic and inclusive culture that values diversity and inclusion
* Opportunities for career advancement and professional growth

**Roster Requirements**

Please note that rosters are predetermined. Before applying, please ensure you are available to cover the following roster:

* 20 hours per week: Monday to Friday, 12pm - 4pm

**How to Apply**

If you're passionate about delivering exceptional banking experiences and making a real impact in our community, we'd love to hear from you. Please submit your application through our website, including your resume and a cover letter outlining your experience and qualifications.

**Aboriginal &/or Torres Strait Islander People Encouraged to Apply**

arenaflex is committed to diversity and inclusion, and we encourage Aboriginal and/or Torres Strait Islander people to apply for this role.

**Accessibility Support**

If you require additional support with your application, please contact HR Direct on 1800 989 696.

**Advertising End Date**

Applications close on 29/10/2024.

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