**Experienced Customer Care Coordinator - Part-Time Remote Hybrid**
Are you a customer-focused professional looking for a rewarding career opportunity that offers flexibility and growth potential? Do you thrive in a dynamic, purpose-driven environment where your skills and dedication are valued and recognized? Look no further than arenaflex, a leading organization that empowers individuals with disabilities and promotes inclusivity.
As an Experienced Customer Care Coordinator - Part-Time Remote Hybrid, you will play a vital role in providing exceptional customer service, ensuring customer satisfaction, and driving business growth. This exciting opportunity offers a unique blend of remote and in-store work, allowing you to balance your work-life needs while contributing to the success of arenaflex.
**About arenaflex**
arenaflex is a purpose-driven organization that has been a leader in providing meaningful employment opportunities for individuals with disabilities for over years. Our mission is to empower individuals with disabilities to reach their full potential, and we achieve this through our four core pillars:
* **EMPLOY**: We create meaningful careers and lasting skills that transform lives.
* **BUILD**: We design and manufacture innovative products that meet the needs of our customers.
* **SERVE**: We provide exceptional customer service and support to our customers, including the federal government.
* **SUPPORT**: We invest in research and treatment for blindness and visual impairment, striving to end blindness forever.
**About this Role**
As a Customer Care Coordinator, you will be the primary point of contact for customers, providing assistance with all customer-related matters, and supporting Customer Service Representatives as needed. Your responsibilities will include:
* Providing exceptional customer service via phone, email, and video conferencing
* Maintaining a positive and friendly demeanor when assisting customers
* Navigating Axapta to create and release sales orders
* Communicating with customers and vendors throughout the sales order process
* Quoting contracts and following up on quotes
* Calling customers for additional information as needed
* Ensuring sales orders are reconciled with material on hand or on order
* Coordinating pick up/delivery of orders
* Maintaining a list of customers to include email and phone numbers
* Assisting customer service representatives at the checkout counters
* Following up with customers via surveys to ensure satisfaction
* Registering and tracking customer complaints with expeditious follow-up and resolution
* Creating reports to track sales orders and their impact on the budgeted sales
* Creating, modifying, and emailing Excel spreadsheets as required by management
* Ensuring customers are aware of our BUYLCI website and assisting with customer setup
* Ensuring customers are aware of the DOD Emall program and know how to maneuver through the website
* Publishing and displaying daily price changes as instructed
* Utilizing marketing tools to seek additional sales
* Merchandizing and replenishing shelves as necessary
* Interacting with vendor reps during their normal sales calls
* Other duties as assigned
**Qualifications**
To be successful in this role, you will need:
* A high school graduate with one year of relevant work experience
* Basic retail knowledge and accuracy with computerized checkout systems
* Excellent interpersonal skills, including communication with customers, vendors, company divisions, co-workers, and management
* Ability to work a minimum of 8% of your time per year, equating to a minimum of one week per quarter
**Why arenaflex?**
* Purpose-driven company driven by principles, not profit
* Reach your highest potential: upward mobility, rewarded through hard work
* Competitive salary and compensation
* Basic Life Insurance at no cost to the employee
* 401(k) with match and Surplus-Sharing Plans
* Health, Dental, and Vision Insurance
* Ten paid holidays annually
* Paid Time Off (PTO)
* On-site Health and Wellness program
* Employee Assistance Program (EAP)
**Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities**
arenaflex is an equal opportunity employer and welcomes applications from individuals with disabilities. We are committed to creating a diverse and inclusive work environment that values and respects all employees.
**Simple Application Process**
Ready to join arenaflex? The first step is easy. Click the link below to apply now, and we'll be in touch soon!
Don't miss this opportunity to join a purpose-driven organization that values your skills and dedication. Apply now to become an Experienced Customer Care Coordinator - Part-Time Remote Hybrid at arenaflex!
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