**Experienced Customer Care Specialist – Remote Healthcare Support**
At arenaflex, we're dedicated to delivering exceptional customer experiences that exceed expectations. As a leading managed care healthcare organization in Ohio, we're seeking a highly skilled and compassionate Remote Customer Care Specialist to join our team. If you're passionate about providing top-notch service, resolving complex issues, and building lasting relationships, we want to hear from you.
**About arenaflex**
arenaflex is a dynamic and innovative organization that's revolutionizing the healthcare industry. With a strong commitment to excellence, we're dedicated to providing high-quality services that meet the unique needs of our members and providers. Our team is comprised of talented professionals who share a common goal: to make a positive impact on people's lives. As a Remote Customer Care Specialist, you'll be part of a collaborative and supportive environment that fosters growth, learning, and success.
**Daily Responsibilities**
As a Remote Customer Care Specialist, you'll play a vital role in ensuring the satisfaction of our members and providers. Your daily responsibilities will include:
* Resolving routine service inquiries from members or providers, such as:
+ Claims processing
+ Member benefit education
+ Contracting and credentialing requests
+ Eligibility inquiries
+ Transportation arrangements
* Ensuring compliance with HIPAA and State requirements/regulations
* Researching, following up, and resolving all open/pending issues in a timely manner
* Building and strengthening member or provider relationships through quality customer service
* Collaborating with internal teams to resolve complex issues and improve processes
**Shift and Location**
* Shift: Monday – Friday, shifts scheduled between 7am - 8pm
* Location: Fully Remote (must reside in Ohio)
**Required Qualifications**
To be successful in this role, you'll need:
* High school diploma or GED Equivalent
* 1+ year of call center OR healthcare experience
* Strong customer service skills
**Preferred Qualifications**
While not required, experience in a managed care organization would be a valuable asset.
**Benefits**
As a valued member of our team, you'll enjoy a comprehensive benefits package, including:
* Immediate enrollment in Health Insurance
* Dental Insurance
* Life Insurance
* Employee Assistance Program (EAP)
* Access to Investment Accounts
* Career and educational tools within our Ingenovis ACT (Advocacy) Program
**Pay Details**
* Hourly rate: $17.00 - $18.00 an hour
**Why Join arenaflex?**
At arenaflex, we're committed to creating a work environment that's supportive, inclusive, and empowering. As a Remote Customer Care Specialist, you'll have the opportunity to:
* Work from the comfort of your own home, with flexible scheduling to suit your needs
* Develop your skills and expertise through ongoing training and professional development
* Collaborate with a talented team of professionals who share your passion for delivering exceptional customer experiences
* Enjoy a comprehensive benefits package that supports your physical, emotional, and financial well-being
**How to Apply**
If you're passionate about delivering exceptional customer experiences and building lasting relationships, we want to hear from you. Please submit your application, including your resume and a cover letter, to (mailto:ashley.peplinski@arenaflex.com). We look forward to reviewing your application and discussing this opportunity further.
**Equal Employment Opportunity**
arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We're committed to creating a workplace that's inclusive, respectful, and supportive of all individuals, regardless of their background, culture, or identity.
**Apply Now**
Don't miss this opportunity to join our team and make a positive impact on people's lives. Apply now to become a Remote Customer Care Specialist at arenaflex.
```html
Join Our Team
At arenaflex, we're dedicated to delivering exceptional customer experiences that exceed expectations. As a leading managed care healthcare organization in Ohio, we're seeking a highly skilled and compassionate Remote Customer Care Specialist to join our team.
About arenaflex
arenaflex is a dynamic and innovative organization that's revolutionizing the healthcare industry. With a strong commitment to excellence, we're dedicated to providing high-quality services that meet the unique needs of our members and providers.
Daily Responsibilities
- Resolving routine service inquiries from members or providers, such as:
- Claims processing
- Member benefit education
- Contracting and credentialing requests
- Eligibility inquiries
- Transportation arrangements
- Ensuring compliance with HIPAA and State requirements/regulations
- Researching, following up, and resolving all open/pending issues in a timely manner
- Building and strengthening member or provider relationships through quality customer service
- Collaborating with internal teams to resolve complex issues and improve processes
Shift and Location
Shift: Monday – Friday, shifts scheduled between 7am - 8pm
Location: Fully Remote (must reside in Ohio)
Required Qualifications
- High school diploma or GED Equivalent
- 1+ year of call center OR healthcare experience
- Strong customer service skills
Preferred Qualifications
- Managed care organization experience
Benefits
- Immediate enrollment in Health Insurance
- Dental Insurance
- Life Insurance
- Employee Assistance Program (EAP)
- Access to Investment Accounts
- Career and educational tools within our Ingenovis ACT (Advocacy) Program
Pay Details
Hourly rate: $17.00 - $18.00 an hour
Why Join arenaflex?
At arenaflex, we're committed to creating a work environment that's supportive, inclusive, and empowering. As a Remote Customer Care Specialist, you'll have the opportunity to:
- Work from the comfort of your own home, with flexible scheduling to suit your needs
- Develop your skills and expertise through ongoing training and professional development
- Collaborate with a talented team of professionals who share your passion for delivering exceptional customer experiences
- Enjoy a comprehensive benefits package that supports your physical, emotional, and financial well-being
How to Apply
If you're passionate about delivering exceptional customer experiences and building lasting relationships, we want to hear from you. Please submit your application, including your resume and a cover letter, to (mailto:ashley.peplinski@arenaflex.com).
Equal Employment Opportunity
arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We're committed to creating a workplace that's inclusive, respectful, and supportive of all individuals, regardless of their background, culture, or identity.
Apply Now
Don't miss this opportunity to join our team and make a positive impact on people's lives. Apply now to become a Remote Customer Care Specialist at arenaflex.
```
Apply for this job