**Experienced Customer Contact Professional – HQ Remote**
Join arenaflex, a dynamic and innovative organization, as we seek a highly skilled and customer-focused individual to fill the role of Customer Contact Tech - HQ Remote. This is an exceptional opportunity to embark on a rewarding career journey with a leading company that values flexibility, growth, and excellence.
**About arenaflex**
arenaflex is a forward-thinking organization that prides itself on delivering exceptional customer experiences. With a strong commitment to innovation and customer satisfaction, we strive to create a work environment that fosters collaboration, creativity, and continuous learning. Our HQ remote arrangement offers the perfect blend of flexibility and work-life balance, allowing you to thrive in a dynamic and supportive team.
**Job Summary**
As a Customer Contact Tech - HQ Remote, you will be responsible for researching and resolving customer inquiries and/or complaints to ensure customer satisfaction. This role requires a strong and diverse skillset, including excellent communication, problem-solving, and technical skills. If you are a motivated and customer-centric individual with a passion for delivering exceptional service, we encourage you to apply.
**Key Responsibilities**
* Answer inbound calls related to federal debts, collections, and returned checks, reviewing and researching customer accounts to take appropriate actions based on the account status.
* Document collection efforts made according to policies and procedures.
* Promote products and services related to ECP Military Star and E-Commerce, maintaining and improving quality results by adhering to standards, guidelines, policies, and procedures.
* Handle customer and Exchange inquiries on ESSO accounts (ration balance, credit balance, refund of credit balance, plate deactivation, etc.).
* Perform other duties as assigned.
**Essential Qualifications**
* One year of customer service, customer relations, or retail operations experience required.
* Prior experience in a call center environment preferred.
* Strong communication and problem-solving skills.
* Ability to work in a fast-paced environment with multiple priorities.
**Preferred Qualifications**
* Experience with Microsoft Outlook, Word, and Excel.
* Familiarity with Account Services, ATN, Credit Card Management System, CCD, CVS, and Microsoft PowerPoint.
* Typing speed of 30 WPM or higher.
* Ability to work in a 24X7 environment, including shift work, holidays, and weekends.
**Technical Skills**
* Microsoft Outlook: Required
* Microsoft Word: Required
* Excel: Intermediate level preferred
* Microsoft PowerPoint: Preferred
* Typing speed: 30 WPM or higher
**Work Environment and Culture**
* HQ remote arrangement with flexible work hours.
* Collaborative and supportive team environment.
* Opportunities for growth and development.
* Recognition and rewards for outstanding performance.
**Compensation and Benefits**
* Competitive salary range: $20.00 - $33.46 per hour.
* Comprehensive benefits package, including health, dental, and vision insurance.
* Paid time off and holidays.
* Opportunities for professional development and growth.
**Career Growth Opportunities**
* arenaflex offers a range of career growth opportunities, including promotions, training, and development programs.
* Our HQ remote arrangement allows you to work from anywhere, providing the perfect balance of flexibility and work-life balance.
* We encourage continuous learning and professional development, providing opportunities for growth and advancement.
**How to Apply**
If you are a motivated and customer-centric individual with a passion for delivering exceptional service, we encourage you to apply. Even if you feel you're not a perfect match, we'd still love to hear from you. We are looking for great people to join our friendly team.
Apply now to join arenaflex and embark on a rewarding career journey with a leading company that values flexibility, growth, and excellence.
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