**Experienced Customer Data Analyst – Strategic Governance & Insights**
At arenaflex, we're on a mission to revolutionize the way we understand and interact with our customers. As a key player in our Customer Data Strategy & Governance team, you'll have the opportunity to shape the future of customer data management and governance across our organization. If you're passionate about data-driven insights, process development, and collaboration, we want to hear from you.
**About arenaflex**
arenaflex is a leading retail giant, dedicated to providing unparalleled customer experiences through innovative solutions and cutting-edge technology. Our commitment to excellence has earned us a reputation as a trusted partner in the industry. As a member of our team, you'll be part of a dynamic and diverse group of professionals who share a common goal: to deliver exceptional results and drive business growth.
**Job Summary**
We're seeking an experienced Customer Data Analyst to join our Customer Data Strategy & Governance team. As a key contributor to our data management and governance processes, you'll be responsible for analyzing customer data, developing insights, and driving process improvements. Your expertise will help us make data-driven decisions, enhance customer experiences, and maintain compliance with industry regulations.
**Key Responsibilities**
As a Customer Data Analyst, you'll be responsible for:
* **Customer Data Inventory Management (50%):** Participate in the upkeep of an inventory of customer data across the organization, ensuring compliance with industry standards and arenaflex's data governance policies.
* **Data Access Governance (20%):** Partner with the Security team to grant access to customer data across the organization, based on rules defined by the Privacy team.
* **Data Analysis and Quality (20%):** Conduct data analysis to identify data quality issues and develop insights to resolve these issues across all customer data repositories.
* **Customer Scorecards and Dashboards (10%):** Participate in the building and distribution of customer scorecards and data quality dashboards to drive business decisions.
**Direct Manager/Direct Reports**
This position reports to the Sr Manager Customer Data Governance and has 0 direct reports.
**Travel Requirements**
Typically requires overnight travel less than 10% of the time.
**Physical Requirements**
Most of the time is spent sitting in a comfortable position, with frequent opportunities to move about. On rare occasions, there may be a need to move or lift light articles.
**Working Conditions**
Located in a comfortable indoor area, with infrequent exposure to unpleasant conditions.
**Minimum Qualifications**
* Must be eighteen years of age or older.
* Must be legally permitted to work in the United States.
**Preferred Qualifications**
* Working knowledge of Microsoft Office Suite.
* Demonstrated ability to collaborate and work effectively with cross-functional teams.
* Excellent written and verbal communication skills.
* SQL skills and some experience querying data is preferred.
* Some experience creating process flows is preferred.
**Minimum Education**
* The knowledge, skills, and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.
**Preferred Education**
* No additional education.
**Minimum Years of Work Experience**
* 1 year of experience in a related field.
**Preferred Years of Work Experience**
* No additional years of experience.
**Minimum Leadership Experience**
* None.
**Preferred Leadership Experience**
* None.
**Certifications**
* None.
**Competencies**
* **Action Oriented:** Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.
* **Collaborates:** Building partnerships and working collaboratively with others to meet shared objectives.
* **Communicates Effectively:** Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.
* **Customer Focus:** Building strong customer relationships and delivering customer-centric solutions.
**What We Offer**
As a member of our team, you'll enjoy a range of benefits, including:
* Competitive salary and bonus structure.
* Comprehensive health, dental, and vision insurance.
* 401(k) retirement plan with company match.
* Paid time off and holidays.
* Opportunities for professional growth and development.
* Collaborative and dynamic work environment.
**How to Apply**
If you're passionate about customer data management and governance, and you're looking for a challenging and rewarding career opportunity, we encourage you to apply. Please submit your resume and a cover letter outlining your experience and qualifications for this role.
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