**Experienced Customer Experience Design Co-Op – Spring 2025**

Join arenaflex, a world-renowned leader in the travel industry, as a Customer Experience Design Co-Op for the Spring 2025 semester. As a member of our innovative CXD team, you will have the opportunity to contribute to the development of best-in-class products, services, and experiences that exceed the expectations of arenaflex's global customer and employee bases.

**About arenaflex**

arenaflex is a global airline that has been a leader in the travel industry for decades. With a commitment to innovation and customer satisfaction, arenaflex has established itself as a premier airline, known for its exceptional service, cutting-edge technology, and dedication to employee satisfaction. As a Customer Experience Design Co-Op, you will be part of a dynamic team that is shaping the future of travel and customer experience.

**Key Responsibilities**

As a Customer Experience Design Co-Op, you will provide support to deliver best-in-class products, services, and experiences to arenaflex's global customer and employee bases. Your responsibilities will include:

* Assisting in market/competitor research and data analysis to inform design decisions
* Contributing to ideation, problem-solving, and creative thinking to develop innovative solutions
* Supporting marketing, communication, and event planning efforts to promote arenaflex's brand and products
* Creating business cases and executive communications/presentations to support strategic initiatives
* Collaborating with cross-functional teams to ensure alignment and consistency across projects
* Developing effective presentations and storytelling skills to communicate ideas and recommendations to leaders

**CXD Organization Overview**

The CXD organization at arenaflex is comprised of several areas within the travel industry. As a Customer Experience Design Co-Op, you will have the opportunity to support one of the following areas:

* The Service Recovery Team: responsible for improving both the employee and customer experience by better enabling our frontline to deliver the premium experience our customers expect from arenaflex.
* The Onboard Brand Experience Team: leads the design, development, planning, and execution of interior product developments for new aircraft deliveries, aircraft modifications, and other customer-facing fleet projects.
* The Uniform Brand Experience Team: leads the Product Management and Operational Program Management related to Delta frontline employee uniforms.
* The Inflight Entertainment Wi-Fi Team: leads onboarding new/existing Wi-Fi providers, next generation product innovation design & development, and marketing communications.
* The Inflight Entertainment Delta Sync Seatback Team: leads the creation of Delta's future IFE strategy and product roadmap, to deliver an innovative, best-in-class entertainment experience for our customers.

**What You Need to Succeed**

To be successful in this role, you will need:

* To be available for three alternating semesters
* To be enrolled in an accredited College or University during program duration
* Experience in research analysis, deck building/presentations, project coordination, and communications
* Demonstrated organizational skills, including attention to detail and ability to prioritize and pivot for unexpected deliverables or needs
* Strong organizational, project management, and verbal/written communication skills
* Proficiency in MS PowerPoint, MS Word, MS Excel; knowledge of SharePoint site administration and OneDrive experience is preferred
* Willingness/ability to adapt quickly and learn new skills
* Consistently prioritizes safety and security of self, others, and personal data
* Embraces diverse people, thinking, and styles
* Possesses a high school diploma, GED, or high school equivalency
* Is at least 18 years of age and has authorization to work in the United States

**What Will Give You a Competitive Edge**

To stand out in this role, you will need:

* Ability to tackle multiple projects at once, adhering to different timelines and working with many cross-functional partners to ensure alignment and consistency within each project
* Ability to develop effective presentations that help tell a story and present an idea/recommendation to leaders in an efficient and effective manner
* Desire to learn leadership techniques and best practices in problem-solving and conflict resolution to enable innovation and progress on difficult-to-solve challenges

**Additional Best Practices**

In this role, you will be expected to:

* Listen and learn from people with many different perspectives
* Handle shifting priorities that come from the business needs
* Be high performing and interested in driving for results
* Be open to mentoring and learning as a method to grow and improve

**Co-op Program Outline**

The Co-op program at arenaflex is designed to provide you with a comprehensive learning experience. As a Customer Experience Design Co-Op, you will:

* Spend three alternating semesters working full-time at arenaflex and enrolled in courses at your university
* Have the opportunity to work on real-world projects and contribute to the development of best-in-class products, services, and experiences
* Receive mentorship and guidance from experienced professionals in the CXD organization
* Develop a network of contacts and connections within the travel industry
* Gain a competitive edge in the job market with a year of work experience and a strong portfolio of projects

**Apply Now**

If you are a motivated and innovative individual with a passion for customer experience design, we encourage you to apply for the Customer Experience Design Co-Op position at arenaflex. Join our team and contribute to the development of best-in-class products, services, and experiences that exceed the expectations of arenaflex's global customer and employee bases.

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