**Experienced Customer Experience Representative – Mom & Baby**

Are you a compassionate customer service professional with a passion for delivering exceptional experiences? Do you thrive in a dynamic environment where no two days are the same? If so, aren'taflex is looking for a talented Customer Account Representative to join our Mom & Baby team!

**About arenaflex**

arenaflex is a leading provider of home health products and equipment, revolutionizing the industry with our customer-centric approach. We're committed to prioritizing our customers, community, and coworkers, creating a better way of doing business. Our team of passionate professionals is dedicated to making a meaningful impact, and we're excited to welcome like-minded individuals to our family.

**The Opportunity**

As a Customer Account Representative on our Mom & Baby team, you'll play a vital role in delivering exceptional customer experiences, driving sales growth, and contributing to our company's mission. Our team consists of 40 customer service representatives, 7 inside sales managers, and a supportive network of colleagues. You'll have the opportunity to work with expecting mothers, MD offices, and insurance providers, making a real difference in people's lives.

**Primary Responsibilities**

As a Customer Account Representative, your key responsibilities will include:

* Working with customers who have requested mom and baby items through insurance
* Overseeing orders nationwide for mom and baby items through insurance
* Interfacing with existing customers to determine which products meet their needs
* Presenting arenaflex's services and handling inbound calls/emails from patients
* Contacting patients through outbound phone calls and emails
* Investigating and troubleshooting customer service issues
* Communicating with customers to provide equipment/sizing troubleshooting
* Prompt follow-up for services promised/rendered
* Entering new customer demographics and updating changes to existing accounts
* Documentation processing, including verification of insurance
* Order entry and data maintenance
* Other duties as assigned

**Skills for Success**

To excel in this role, you'll need:

* Excellent customer service skills
* Ability to handle high call volume
* Ability to work individually and as part of a dynamic team
* Self-motivation, high energy, and an engaging level of enthusiasm
* Exceptional verbal, written, listening, and presentation communication skills
* Self-discipline, critical thinking, and organizational skills
* Ability to multi-task and research
* Willingness to work in a high-stress environment
* Proven work history illustrating stability, reliability, and strong work ethics
* Sensitivity to patient care issues
* HIPAA confidentiality and compliance with laws, regulations, and policies

**Required Qualifications**

* High school diploma or equivalent; some college preferred
* Microsoft Office computer skills
* 1+ years of customer service experience required

**Perks and Benefits**

* Competitive pay: $18/hour
* Comprehensive health plans with FSA or HSA options
* Dental and vision insurance
* Optional life insurance
* 401K with company match
* 12 weeks of parental leave for birthing parent/4 weeks leave for non-birthing parent(s)
* Additional parental benefits, including fertility stipends, free diapers, and breast pumps
* Paid holidays
* PTO accrual from day one
* Employee assistance programs
* And many more!

**Why Join arenaflex?**

* We're a proud Inc. 5000 Best Place to Work award winner
* Family Forward Certified
* HME Excellence Award
* Sky High Growth Award
* We're committed to diversity and inclusion in the workplace, prohibiting discrimination and harassment of any kind

**Ready to Make a Difference?**

If you're a customer-centric professional with a passion for delivering exceptional experiences, we want to hear from you! Apply now to join our arenaflex team and be part of a dynamic organization with unlimited growth potential.

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